Manage SAFe scrum teams that deliver USAA Member Pre-Eligibility, Eligibility, Registration, Onboarding (1st year of membership) experiences, Member Communities, Social Listening, Social Marketing, Analytics, Member Complaint Management and related APIs & infrastructure. Collaborate with Experience Owners (EOs) and Digital Product Owners (DPOs), Creative Design Office (CDO), Enterprise Data Insights (EDI) data scientists and data analysts to craft compelling experiences for prospective members joining USAA. The team builds multi-channel (web, mobile, social, ivr, sms) solutions aligned with enterprise design, security, and accessibility standards that drive business Objectives and Key Results (OKRs).

Led Software Engineering Team, implemented Agile Methodology, Software Architecture for leading 340B Claims Processing Solution in contract pharmacy setting, securely processing 1 million prescription claims per day.Highlights:• Responsible for architecture and Agile team for high volume prescription claim processing system; performs 340B eligibility checks, order processing, inventory for covered entities (hospitals and clinics), contract pharmacies, and providers (doctors)• Managed the Enterprise Application Team responsible for Salesforce.com, Docusign, and integrations with Microsoft Dynamics GP (Great Plains)• Introduced TestRail test case management solution, Selenium for browser test automation, SoapUI for headless REST web service test automation, HP LoadRunner for load & performance testing• Ensured compliance with HIPAA, SSAE16, PHI standards, and ASC X12 EDI (810,832,850,856), NCPDP D.0 data formats; using Altova Mapforce Server for rapid file mapping and translation• Integrated prescription switch (RelayHealth), wholesalers & distributors (e.g. Cardinal & McKesson), electronic medical record systems (EMR/EHR), and ePrescription (Surescripts eRx)• Designed next gen platform on AWS and S3 using hybrid of C#, .NET Core, RabbitMQ, Cerberus FTP, MS SQL Server (SSIS ETL and operational store), PostgreSQL, Elasticsearch, Kibana (reporting and analytics), and composite Angular4 UI with DevExtreme

Managed the industry leading digital Response to Intervention (RTI) platform, housing data for over 5 million students and 60 million assessments per year.Highlights:• Architected, delivered & supported global assessment platforms w/$30MM in annual revenue; technical contact for key accounts• Designed the aimswebPlusTM user experience (UX) and platform architecture; 60+ million scores per year for 5+ million students• Led PM, BA, Dev, QA & Test Automation, DevOps, & Support team of up to 50 software professionals from US, Brazil, Sri Lanka, and India• Responsible for fiscal planning & budgets; produced 100+ commercial software titles using open source and proprietary tools• Contributed to vision, roadmap, and business plans in collaboration with product managers; project capital, operating costs, ROI• Developed engaging interactive training; applied computer adaptive logic including branching & complex IRT models

Highlights:• Started IT Services Group; managed consultants, client relationships, multiple service offerings• Established “Centers of Excellence” (CoE) to improve delivery focus; built SDM and SQA discipline• Key Projects: bilingual interactive training programs, USAF actuarial simulation system, training for non-destructive inspection with scanning electron microscope, logistics knowledgebase

Highlights:• Opened San Antonio office of this national consulting firm headquartered in Charlotte, NC• Hands-on project management, team leadership and technical expertise for key clients• Key Projects: online bookstore with X12 EDI to order fulfillment (Thomas Nelson Publishers), ORACLE PLM portal (Corning Cable Systems), ORACLE ERP (Zachry Construction), Global Messaging (Michelin)