Alan Antúnez Email & Phone Number

México

Services Account Manager

Ciudad De México, México

E2E Responsible (OB, NS, UM, AR, CSI)NFV Responsible- In charge of corporate accounts; Responsible for the planning and business development, ensuring the start-up of projects, and developing the pre-sales and implementation area, as well as the creation of B2B strategic alliances with clients and suppliers.- Commercial planning, provide advice and supervision to the company for procedures, processes, evaluation in sales administration, relationships and alliances with wholesalers, suppliers, as well as commercial schemes and demand generation, pipeline and sales forecast to bring in new clients.- Responsible for providing management and promoting resources focused on clients, presenting a clear business solution.- Provide experience and guidance in building multidisciplinary teams, internally and with clients.- Provide Management and Leadership consulting at all levels of the organization.- Responsible of Project Executive Management, guidance, coaching & responsible of Transformation programs.- Re-engineering and creation of process & installing quality processes KPI´s, ensuring the execution to reduce project cost.

Ciudad De México, México

Responsible for Services RAN, Core, BSS- I was in charge of all Telcel field services: transmission, energy and cooling, and infrastructure.- Responsible for all financial figures, from net sales to IRR margin projection. (Internal rate of return).- In charge of sales with focus on projects with new clients, client maintenance and new business development.- Application of "forecasting" for the analysis and interpretation of data, through a control panel and information management "dashboard" tool.- Implement a reaction team to address all customer incidents and resolve problems as quickly as possible.

Tlalnepantla Y Alrededores, México

Main interface for all Managed Services Contracts (NS, UM, CSI)- Guarantee the effective operation of the company, including planning and supervision of policies, rules and objectives.- Interrelation with the areas of: Finance, Human Resources, Sales and Marketing, Commercial, Logistics, Customer Service (CRM), IT and Legal.- Monitor the organization's operations and make necessary changes to meet business objectives and projections.- Work closely with the CFO to design strategies aimed at achieving favorable financial results with respect to sales, profitability, cash flow, mergers and acquisitions, systems, reports and controls.- Generate proposals to improve the organization's operational processes based on the analysis of metrics and KPIs.- Develop strategies to meet the organization's growth goals.- Implement Customer Relationship Management (CRM) strategies.

Ciudad De México, México

- Main Interface with Telcel (Support Service in transmission “AXD’s and MINILINK”, Power and Cooling, systems and Infrastructure). Control of over deliveries and additional services.

Ciudad De México, México

Service Delivery Manager “MINI-LINK & Hardware”- Main interface with Telmex (Repair Service).- Main Interface with Telcel (Support Service in transmission, power and cooling systems.

Ciudad De México, México

Customer Care Manager “Access & Transport”

Mba (Master Business Administration), Financial Specialty

Ingeniero En Comunicaciones Y Electrónica, Escuela Superior De Ingeniería Mecánica Y Eléctrica, Especialidad En Comunicaciones