Alan Auld work email
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Alan Auld personal email
☑ A dynamic & successful Client Relationship and Account Manager with extensive experience within multiple sectors, including retail, financial services, renewables sector, telecoms, FMCG and more.Through strong networking and product presentations, I have identified new business opportunities consistently exceeding the annual sales targets in challenging economic climates. My business development style and rapid reaction to market changes have helped me source new revenue streams and grow existing relationships to achieve sales objectives. I have an innate ability to simplify complex ideas and deliver advanced solutions that can be implemented efficiently and easily.➥ Proven track record of achieving ambitious sales targets, developing a loyal client base, managing key accounts, attaining new business growth, and surpassing profit goals.☑ A highly customer-centric leader who thrives on making a positive difference for the customer, colleague, and organisation. I possess strong leadership skills, and I’m a natural people’s person with a unique ability to form and lead high-performance teams by continually mentoring, coaching, providing extended performance support, and constructive training to achieve targeted results.Enthusiastic about managing and helping others to reach their potential and deliver positive results. Collaborative in approach, working with stakeholders and teams to navigate projects of all sizes to deliver increases in customer Net Promoter Scores and employee engagement.➥ Proven delivery in transforming the customer journey with a focus on exceptional service and those who deliver it. Key Expertise: ►Sales Strategy & Business Development ►Operational & Service Delivery Excellence ►Strategic Negotiations & Partnerships ►Key Account Management ►Market Insights & Competitor Analysis ►Project management ► CRM Database & Systems Handling ►Senior Stakeholder Relations Please contact me at alan.auld@hotmail.co.uk to find out how I might contribute and add value to your organisation.
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Account Manager / Growth CoachSnappy Shopper Apr 2021 - Dec 2022Glasgow, Scotland, United Kingdom➤ Building rapport and relationships with circa 100 independent retailers on the Snappy Shopper platform.➤ Provide training and coaching to retailers to maximise sales, orders and new customers using growth plans, carried out both in store and remotely. ➤ Implementing digital and offline marketing strategies both generic and personalised for clients on the platform. ➤ Creating and maintaining retailers menus giving them a wow factor, organising bespoke promotions for each… Show more ➤ Building rapport and relationships with circa 100 independent retailers on the Snappy Shopper platform.➤ Provide training and coaching to retailers to maximise sales, orders and new customers using growth plans, carried out both in store and remotely. ➤ Implementing digital and offline marketing strategies both generic and personalised for clients on the platform. ➤ Creating and maintaining retailers menus giving them a wow factor, organising bespoke promotions for each client.➤ Carrying out store visits both locally and nationally, providing hyper local marketing as part of my growth squad. ➤ Liaising with other departments within the operations team to achieve high levels of client and customer service.➤ Handling high levels of POS and administrative requests, working with external suppliers to provide materials for retailers. ➤ Analysing data and reports to identify areas of success and improvement, communicating with retailers through sales & KPI reporting. Show less -
Business Development & Key Account Relationship ManagerSolar Services Scotland Ltd Oct 2019 - Apr 2021Motherwell, United Kingdom➤ Primary contact for new business, service requests, and troubleshooting queries, providing high-quality services to clients.➤ Handling pre-sales enquiries, assessing customer’s needs, deriving competitive insights, providing recommendations based on customer's needs and preferences and overseeing post-sale processes to achieve maximum client satisfaction.➤ Liaising with contractors, sub-contractors, field engineers, planning routes, delegating jobs, and managing end-to-end logistics… Show more ➤ Primary contact for new business, service requests, and troubleshooting queries, providing high-quality services to clients.➤ Handling pre-sales enquiries, assessing customer’s needs, deriving competitive insights, providing recommendations based on customer's needs and preferences and overseeing post-sale processes to achieve maximum client satisfaction.➤ Liaising with contractors, sub-contractors, field engineers, planning routes, delegating jobs, and managing end-to-end logistics operations.➤ Generating new business from housing developers, architects, and construction companies through cold calling and digital marketing initiatives.➤ Analysing and preparing reports for the senior director on the success of sales, progress of sales objectives and customer retention focused endeavours.➤ Designing and implementing effective sales strategies to cross-sell or upsell new or adjust existing plans.➤ All relevant paperwork, including generating quotations, invoices, accounts payable, accounts receivable, bids & tenders, and warranty claims. Show less -
Customer Experience ManagerProvident Financial Group May 2018 - Oct 2019Glasgow, Scotland, United Kingdom➤ Worked closely with business managers and cross-functional teams. I provided high standards of customer care and positive outcomes for all our customers, prospected new relationships and strengthened existing ones to realise territory growth and retention ambitions that met the wider corporate profitability targets. ➤ Key ‘Point-of-contact’ working as a solutions expert for customers - identified needs and vulnerabilities via honest assessments and fair processes, recommended product… Show more ➤ Worked closely with business managers and cross-functional teams. I provided high standards of customer care and positive outcomes for all our customers, prospected new relationships and strengthened existing ones to realise territory growth and retention ambitions that met the wider corporate profitability targets. ➤ Key ‘Point-of-contact’ working as a solutions expert for customers - identified needs and vulnerabilities via honest assessments and fair processes, recommended product solutions, issued loans with through a stringent FCA guideline, collected periodic payments and forwarded cases of non-payment, non-compliance, risk, and potential frauds to the line manager for further escalations. Show less -
Deputy ManagerBrighthouse Mar 2016 - May 2018Glasgow, United Kingdom➤ Worked closely with the Store Manager to manage and drive the store's overall performance, ensuring higher sales, excellent customer service, reduced costs, and enhanced productivity.➤ One of only a select number of staff accredited to authorise hire-purchase agreements, responsible for conducting thorough customer affordability checks in compliance with the financial conduct authority.➤ Assisted the floor team across various daily operational tasks - monitoring stock control levels… Show more ➤ Worked closely with the Store Manager to manage and drive the store's overall performance, ensuring higher sales, excellent customer service, reduced costs, and enhanced productivity.➤ One of only a select number of staff accredited to authorise hire-purchase agreements, responsible for conducting thorough customer affordability checks in compliance with the financial conduct authority.➤ Assisted the floor team across various daily operational tasks - monitoring stock control levels, product depreciation, managing stock order cycles and delivery, and promptly handling any payment, account, operation, or service-related issues.➤ Regularly analysed, reviewed and assessed performance against benchmarks to identify gaps and subsequently fill them with corrective measures and training and development efforts. Show less -
Branch ManagerPhones 4U | Dixons Carphone Jan 2013 - Mar 2016Falkirk, Scotland, United Kingdom➤ Shared P&L responsibility with direct reports to the senior leadership for the branch's growth, operational and financial performance, providing strategic direction to deliver effective sales and performance management strategies to drive holistic success in all business areas whilst exceeding monthly sales, compliance and customer service targets. ➤ Ensured strict adherence to internal compliance processes and regulatory standards, further overseeing the full spectrum of brand… Show more ➤ Shared P&L responsibility with direct reports to the senior leadership for the branch's growth, operational and financial performance, providing strategic direction to deliver effective sales and performance management strategies to drive holistic success in all business areas whilst exceeding monthly sales, compliance and customer service targets. ➤ Ensured strict adherence to internal compliance processes and regulatory standards, further overseeing the full spectrum of brand operations, including rota planning, stock control, deliveries and banking.➤ Played a crucial role in assessing current operational and customer procedures, making substantial contributions towards their improvement to facilitate productivity, effectiveness, and efficiency across all branch areas. Show less -
Sales ManagerComet Aug 2010 - Dec 2012Paisley, United Kingdom -
Sales SupervisorComet Jul 2009 - Aug 2010Glasgow, Scotland, United Kingdom
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Sales ExecutiveComet Oct 2004 - Jul 2009Glasgow, Scotland, United Kingdom
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Warehouse And Merchandising Co-OrdinatorComet Nov 2001 - Oct 2004Glasgow, Scotland, United Kingdom
Alan Auld Skills
Alan Auld Education Details
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Bearsden AcademyHistory
Frequently Asked Questions about Alan Auld
What is Alan Auld's role at the current company?
Alan Auld's current role is Senior Client Relationship & Account Manager ➜➜ Building long-lasting relationships with corporate & private clients across different geographies.
What is Alan Auld's email address?
Alan Auld's email address is al****@****r.co.uk
What schools did Alan Auld attend?
Alan Auld attended Bearsden Academy.
What skills is Alan Auld known for?
Alan Auld has skills like Sales, Customer Experience, Management, Sales Management, Retail, Training, Customer Service, Customer Satisfaction, Store Management, Retail Sales, Time Management, Coaching.
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