Alan Auld Email & Phone Number

Glasgow, Scotland, United Kingdom

➤ Building rapport and relationships with circa 100 independent retailers on the Snappy Shopper platform.➤ Provide training and coaching to retailers to maximise sales, orders and new customers using growth plans, carried out both in store and remotely. ➤ Implementing digital and offline marketing strategies both generic and personalised for clients on the platform. ➤ Creating and maintaining retailers menus giving them a wow factor, organising bespoke promotions for each… Show more ➤ Building rapport and relationships with circa 100 independent retailers on the Snappy Shopper platform.➤ Provide training and coaching to retailers to maximise sales, orders and new customers using growth plans, carried out both in store and remotely. ➤ Implementing digital and offline marketing strategies both generic and personalised for clients on the platform. ➤ Creating and maintaining retailers menus giving them a wow factor, organising bespoke promotions for each client.➤ Carrying out store visits both locally and nationally, providing hyper local marketing as part of my growth squad. ➤ Liaising with other departments within the operations team to achieve high levels of client and customer service.➤ Handling high levels of POS and administrative requests, working with external suppliers to provide materials for retailers. ➤ Analysing data and reports to identify areas of success and improvement, communicating with retailers through sales & KPI reporting. Show less

Motherwell, United Kingdom

➤ Primary contact for new business, service requests, and troubleshooting queries, providing high-quality services to clients.➤ Handling pre-sales enquiries, assessing customer’s needs, deriving competitive insights, providing recommendations based on customer's needs and preferences and overseeing post-sale processes to achieve maximum client satisfaction.➤ Liaising with contractors, sub-contractors, field engineers, planning routes, delegating jobs, and managing end-to-end logistics… Show more ➤ Primary contact for new business, service requests, and troubleshooting queries, providing high-quality services to clients.➤ Handling pre-sales enquiries, assessing customer’s needs, deriving competitive insights, providing recommendations based on customer's needs and preferences and overseeing post-sale processes to achieve maximum client satisfaction.➤ Liaising with contractors, sub-contractors, field engineers, planning routes, delegating jobs, and managing end-to-end logistics operations.➤ Generating new business from housing developers, architects, and construction companies through cold calling and digital marketing initiatives.➤ Analysing and preparing reports for the senior director on the success of sales, progress of sales objectives and customer retention focused endeavours.➤ Designing and implementing effective sales strategies to cross-sell or upsell new or adjust existing plans.➤ All relevant paperwork, including generating quotations, invoices, accounts payable, accounts receivable, bids & tenders, and warranty claims. Show less

Glasgow, Scotland, United Kingdom

➤ Worked closely with business managers and cross-functional teams. I provided high standards of customer care and positive outcomes for all our customers, prospected new relationships and strengthened existing ones to realise territory growth and retention ambitions that met the wider corporate profitability targets. ➤ Key ‘Point-of-contact’ working as a solutions expert for customers - identified needs and vulnerabilities via honest assessments and fair processes, recommended product… Show more ➤ Worked closely with business managers and cross-functional teams. I provided high standards of customer care and positive outcomes for all our customers, prospected new relationships and strengthened existing ones to realise territory growth and retention ambitions that met the wider corporate profitability targets. ➤ Key ‘Point-of-contact’ working as a solutions expert for customers - identified needs and vulnerabilities via honest assessments and fair processes, recommended product solutions, issued loans with through a stringent FCA guideline, collected periodic payments and forwarded cases of non-payment, non-compliance, risk, and potential frauds to the line manager for further escalations. Show less

Glasgow, United Kingdom

➤ Worked closely with the Store Manager to manage and drive the store's overall performance, ensuring higher sales, excellent customer service, reduced costs, and enhanced productivity.➤ One of only a select number of staff accredited to authorise hire-purchase agreements, responsible for conducting thorough customer affordability checks in compliance with the financial conduct authority.➤ Assisted the floor team across various daily operational tasks - monitoring stock control levels… Show more ➤ Worked closely with the Store Manager to manage and drive the store's overall performance, ensuring higher sales, excellent customer service, reduced costs, and enhanced productivity.➤ One of only a select number of staff accredited to authorise hire-purchase agreements, responsible for conducting thorough customer affordability checks in compliance with the financial conduct authority.➤ Assisted the floor team across various daily operational tasks - monitoring stock control levels, product depreciation, managing stock order cycles and delivery, and promptly handling any payment, account, operation, or service-related issues.➤ Regularly analysed, reviewed and assessed performance against benchmarks to identify gaps and subsequently fill them with corrective measures and training and development efforts. Show less

Falkirk, Scotland, United Kingdom

➤ Shared P&L responsibility with direct reports to the senior leadership for the branch's growth, operational and financial performance, providing strategic direction to deliver effective sales and performance management strategies to drive holistic success in all business areas whilst exceeding monthly sales, compliance and customer service targets. ➤ Ensured strict adherence to internal compliance processes and regulatory standards, further overseeing the full spectrum of brand… Show more ➤ Shared P&L responsibility with direct reports to the senior leadership for the branch's growth, operational and financial performance, providing strategic direction to deliver effective sales and performance management strategies to drive holistic success in all business areas whilst exceeding monthly sales, compliance and customer service targets. ➤ Ensured strict adherence to internal compliance processes and regulatory standards, further overseeing the full spectrum of brand operations, including rota planning, stock control, deliveries and banking.➤ Played a crucial role in assessing current operational and customer procedures, making substantial contributions towards their improvement to facilitate productivity, effectiveness, and efficiency across all branch areas. Show less

Paisley, United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom