Alan Bell Email & Phone Number

Remote

● Develop and maintain design documentation, workflow diagrams and training material, to provide to the clients as reference architecture.● Provide process analysis, business needs assessments, risk management, as well as metric reporting.● Architect creative solutions to new and challenging customer requirements such as custom-built modules or changes to a baseline installation that are tailored to the organization’s needs.● Performed data and requirement gathering with multiple… Show more ● Develop and maintain design documentation, workflow diagrams and training material, to provide to the clients as reference architecture.● Provide process analysis, business needs assessments, risk management, as well as metric reporting.● Architect creative solutions to new and challenging customer requirements such as custom-built modules or changes to a baseline installation that are tailored to the organization’s needs.● Performed data and requirement gathering with multiple clients and stake holders to design and architect various solutions of their risk and compliance framework to optimize business processes and manage HIPAA exposure or breaches using aggregation tools such as RSAM and HighBond applications.● Interfaced with customers to provide SME level design reviews for their software and presented complex ideas as well as solutions in user-friendly formatting tailored to fit the customer’s unique environment and processes.● Configure email listeners and API connections for third party applications. ● Managed use-case demos and training sessions for senior leadership, stakeholders as well as technical engineers● Provide full-service deployment lifecycle support across multiple projects from designing solutions to delivering products following ITIL and HIPAA best practices.● Build import maps, reports, and customized dashboards for a variety of home pages designed specifically for individual users. Show less

San Antonio, Texas

● Performed data and requirement gathering with multiple clients and stake holders to develop various solutions of their risk and compliance framework. Implemented these solutions, which optimized business processes and manage cybersecurity exposure using aggregation tools such as RiskVision and Galvanize/RSAM applications.● Provide creative solutions to new and challenging customer requirements such as custom-built modules or changes to a baseline installation that are tailored to the… Show more ● Performed data and requirement gathering with multiple clients and stake holders to develop various solutions of their risk and compliance framework. Implemented these solutions, which optimized business processes and manage cybersecurity exposure using aggregation tools such as RiskVision and Galvanize/RSAM applications.● Provide creative solutions to new and challenging customer requirements such as custom-built modules or changes to a baseline installation that are tailored to the organization’s needs.● Conduct process analysis, business needs assessments, cost-benefit analysis and gap analysis as well as metric reporting.● Collaborate with stakeholders to create design documentation, workflow diagrams as well as outlining all accounts and user profiles to provide to the clients as reference architecture.● Provide 24/7 onsite and remote support across all phases of projects including go-live and post go-live support.● Provide creative solutions to new and challenging customer requirements such as custom-built modules or changes to a baseline installation that are tailored to the organization’s needs. ● Acted as a liaison between technical teams and application teams to convert the requirements into a language both teams can understand and execute.● Provide configuration and support of on-premise and cloud-based SQL and Oracle databases.● Configure email listeners and API connections to allow RSAM to integrate with a variety of 3rd party client applications. ● Conduct use-case walkthroughs and training sessions for senior leadership as well as technical engineers.● Build import maps templates, reports, and customized dashboards for a variety of home pages designed specifically to individual user roles. Show less

San Antonio, Texas Area

● Responsible for configuring and maintaining a WSUS environment to patch computers prior to deployment. ● Travel onsite to Air Force facilities, to install desktop PCs ● Lead an onsite training course for clients to use the proprietary software. ● Provided 24/7 support and created a knowledgebase that contained client facing articles for self-service and problem resolution articles for future support staff.● Provide detailed documentation for supplies, locations, inventory, and… Show more ● Responsible for configuring and maintaining a WSUS environment to patch computers prior to deployment. ● Travel onsite to Air Force facilities, to install desktop PCs ● Lead an onsite training course for clients to use the proprietary software. ● Provided 24/7 support and created a knowledgebase that contained client facing articles for self-service and problem resolution articles for future support staff.● Provide detailed documentation for supplies, locations, inventory, and hardware information organized separately for each site.● Daily project report submitted to client and agency that identified project risks and completion status. Created a final report and worked with client to validate all work was completed correctly. Show less

● Manage SATCOM equipment and IT property.● Provided daily and weekly reports of bandwidth usage.● Created weekly reports of tickets created, and issues resolved. ● Performed daily, weekly, and monthly equipment maintenance checks. Implemented Configuration updates on routers and switches during upgrades as well as LAN improvements. ● Issued equipment as well as provide local IT support for 15+ users on a remote military base. ● Setup all coms equipment and ran ethernet… Show more ● Manage SATCOM equipment and IT property.● Provided daily and weekly reports of bandwidth usage.● Created weekly reports of tickets created, and issues resolved. ● Performed daily, weekly, and monthly equipment maintenance checks. Implemented Configuration updates on routers and switches during upgrades as well as LAN improvements. ● Issued equipment as well as provide local IT support for 15+ users on a remote military base. ● Setup all coms equipment and ran ethernet cables as needed. ● Due to the criticality of communications, I maintained a required average of 99% uptime on all network and VSAT equipment. I provided 24/7 support as the only tech on site in a combat zone in support of our military deployed in Afghanistan Show less

● Setup and monitoring of SATCOM equipment. Provided COMs for DynCorp personnel, along with technical support for 15+ users. ● Set up and connected vlans for printers, scanners, phones, and ran cables as needed. ● Maintained an average over 95% uptime on VSAT equipment and managed configuration updates on all switches and routers. ● Provided weekly and monthly site reports of tickets, bandwidth usage and property inventory. ● Provided 24/7 support for coms in support of our… Show more ● Setup and monitoring of SATCOM equipment. Provided COMs for DynCorp personnel, along with technical support for 15+ users. ● Set up and connected vlans for printers, scanners, phones, and ran cables as needed. ● Maintained an average over 95% uptime on VSAT equipment and managed configuration updates on all switches and routers. ● Provided weekly and monthly site reports of tickets, bandwidth usage and property inventory. ● Provided 24/7 support for coms in support of our military. Show less