Alan Bell Email & Phone Number

Remote

• Develop and maintain design documentation, workflow diagrams and training material, to provide to the clients as reference architecture.
• Provide process analysis, business needs assessments, risk management, as well as metric reporting.
• Architect creative solutions to new and challenging customer requirements such as custom-built modules or changes to a baseline installation that are tailored to the organization’s needs.
• Performed data and requirement gathering with multiple… Show more
• Performed data and requirement gathering with multiple clients and stake holders to design and architect various solutions of their risk and compliance framework to optimize business processes and manage HIPAA exposure.
• Interfaced with customers to provide SME level design reviews for their software and presented complex ideas as well as solutions in user-friendly formatting tailored to fit the customer’s unique environment and.

San Antonio, Texas

• Performed data and requirement gathering with multiple clients and stake holders to develop various solutions of their risk and compliance framework. Implemented these solutions, which optimized business processes and.
• Provide creative solutions to new and challenging customer requirements such as custom-built modules or changes to a baseline installation that are tailored to the… Show more
• Provide creative solutions to new and challenging customer requirements such as custom-built modules or changes to a baseline installation that are tailored to the organization’s needs.
• Conduct process analysis, business needs assessments, cost-benefit analysis and gap analysis as well as metric reporting.
• Collaborate with stakeholders to create design documentation, workflow diagrams as well as outlining all accounts and user profiles to provide to the clients as reference architecture.
• Provide 24/7 onsite and remote support across all phases of projects including go-live and post go-live support.

San Antonio, Texas Area

• Responsible for configuring and maintaining a WSUS environment to patch computers prior to deployment.
• Travel onsite to Air Force facilities, to install desktop PCs
• Lead an onsite training course for clients to use the proprietary software.
• Provided 24/7 support and created a knowledgebase that contained client facing articles for self-service and problem resolution articles for future support staff.
• Provide detailed documentation for supplies, locations, inventory, and… Show more
• Provide detailed documentation for supplies, locations, inventory, and hardware information organized separately for each site.

• Manage SATCOM equipment and IT property.
• Provided daily and weekly reports of bandwidth usage.
• Created weekly reports of tickets created, and issues resolved.
• Performed daily, weekly, and monthly equipment maintenance checks. Implemented Configuration updates on routers and switches during upgrades as well as LAN improvements.
• Issued equipment as well as provide local IT support for 15+ users on a remote military base.
• Setup all coms equipment and ran ethernet… Show more

• Setup and monitoring of SATCOM equipment. Provided COMs for DynCorp personnel, along with technical support for 15+ users.
• Set up and connected vlans for printers, scanners, phones, and ran cables as needed.
• Maintained an average over 95% uptime on VSAT equipment and managed configuration updates on all switches and routers.
• Provided weekly and monthly site reports of tickets, bandwidth usage and property inventory.
• Provided 24/7 support for coms in support of our… Show more
• Provided 24/7 support for coms in support of our military. Show less