Alan Bacio Email & Phone Number

Renton, Wa, Us

Bellevue, Washington, United States

Become a subject matter expert on Synology hardware and softwareSearch for opportunities where Synology can deliver value – then engage and tactfully position a solutionDemonstrate Synology software for an audienceDesign and spec deployments for your accounts individuallyBe able to plan, execute, present and follow up on virtual and in person events across the US and CanadaAdvocate for our business users and resellers to internal design teams- helping steer product development.

responsible for: LATAM, California, Arizona, Nevada, Utah, Colorado, Idaho, Oregon,Washington, Montana, Wyoming• Enhance company margin from sales activities• Provide excellent customer satisfaction and service levels• Develop, implement, and manage sales & and marketing initiatives for distributor accountswithin the assigned region, in a highly professional capacity, respecting the companyconfidentiality at all times• Identify, appoint, and assist in the development of new distributor accounts whereappropriate within the region• Secure sales orders in line with company targets while striving to maintain or improvecompany sales margins• Work directly with distributors and dealers to drive parts sales and improve deal servicelevels• Train and advise distributor staff on company products and basic aspects of technical sales• Excellent interpersonal skills• Excellent written and verbal communication skills• Excellent problem-solving skills to develop sales strategies

Redmond, Washington, United States

Essential Functions:1. Take on escalated Technical Support issues as assigned to them by the Technical Support of Technical Services managers.2. Provide internal training to Technical Support and Sales Reps on products, services, and integrations.3. Partner with our Sales Team to provide support, both pre-and post-sales, with system design, programming, technical support and dealer training.4. Learn to use tools utilized by Technical Services including Word, Excel, InDesign, Photoshop, WordPress, and Premier Pro to create Application Notes, Spec Sheets, Quick Start Guides and other instructions, QuickTech articles, and other media.Additional Responsibilities:1. Assist Engineering and Marketing Depts as a technical consultant on product literature proofing and edits. Work with Marketing to support trade show booth product demonstration panels, and technical materials.2. Assist in the Production of instructional "How-to" and feature/function product videos. Can include various tasks including determining topics, scripting, and editing.3. Assist in developing and maintaining product training presentations on new and existing products for use in seminars, webinars, and to be used by field Sales Managers for training that they perform for their customers.4. As directed, travel to trade shows to set up and tear down product displays, and represent Aiphone with technical product expertise in design, installation, and programming during events.5. In rare situations, take inbound support calls to assist Technical Support.Inter-Relationships:Work closely Technical Support, Sales, Marketing and Engineering

o Provide Technical support through the phone 50-100 end user .o Document tickets with detail and escalate tickets to higher tier (50-50 tickets everyday).o Translate documentations to Spanish.o Created technical specs for user with detail. Trained new employees how to trouble shoot & program AIPHONE intercoms.o Trouble shoots IP intercoms and resolve issues with detail.o Walk end user on how to program AIphone intercoms and Setup tradeshows .o Traveled for the company to various cities and out of the country to train technicians.

Greater Seattle Area

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Documented user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources.Maintaining regular and consistent attendance and punctuality in accordance with ‘Starbucks Attendance Standard for Contact and Service Centers’.Performed first-level core troubleshooting on hardware/software systems, answers question and provided technical solutions.Identified and escalated issues requiring urgent attention with Incident Management and Service Desk Leadership. -Skills, And AbilitiesAbility to communicate clearly and concisely, both orally and in writing.Ability to deliver customer service to users with various levels of computer knowledge.Strong technical aptitude and troubleshooting skills.

Greater Seattle Area

o Installations, and maintenance which required an in-depth knowledge and understanding of numerous software packages and operating systems. o Easily identified and resolved technical issues and concerns which required excellent communication and presentation skills.o Provided computer help desk support (15 end users daily).o Performed diagnostics and troubleshooting of system issues (daily).o Documented help desk tickets/resolutions, and maintained equipment inventory lists (daily).

Business/Office Automation/Technology/Data Entry

Associate Of Arts - Aa

Education record

o One year career development program with 250 corporate partners. o Around the country; The program includes college level courses.

High School Diploma