Alan Bailey Email & Phone Number

2 Years QA Testing Websites - Creating test scenarios and test cases. Perform Quality Analysis of UI and back-end systems. Create SQL Queries to validate back-end data.Test user-side functionality of fields, links, forms, and other items for websites under development. Test and compare fields, links, forms, and other elements with multiple operating systems and browsers.Compare appearance, behavior, and functionality between hardware platforms (computers, tablets, phones) and verify proper rendering. Recommend design changes to better align platform appearance.

0.5 Years Customer Migrations and Implementations – Coordinated with customers and internal teams to support and execute migration of customer environments from legacy products to Omnitracs One SaaS Transportation Management next generation product.Managed large, multi-location, multi-phase implementation as well as technical integration projects. Led and managed customer engagements and responded to customer communications. Scheduled and coordinated updates and changes to customer installations.Assumed responsibility for documenting project activities and status and provided information to project teams, Professional Services management, and other teams relevant to client billable work.0.5 Years Integration Troubleshooting and Customer Support - Tracked and resolved customer facing technical issues escalating issues and inquiries when necessary.Worked to resolve various integration issues between Omnitracs products and client third-party software, such as TMW / Trimble TMS, McLeod, and others.

North Canton, Ohio, United States

2 Years Implementation and Training in Software Hardware Roll Out Project for new electronic logging device (ELD) system implemented at fuel delivery and logistics company, including job-aids, presentations, technical manuals, and trouble-shooting documentation.Delivered training, in person and remote, to end users in country-wide rollout to several thousand users in USA and Canada. Rode with commercial truck drivers to observe their daily processes to best understand the impact of changes coming in the rollout of the new system.Worked with vendors to resolve integration issues with third-party systems, such as TMW Dispatch, TMW Total Mail, Omnitracs, Pegasys, and others. 1 Year QA Testing Hardware and Software for Upcoming Roll Out from early stages of testing. Coordinated between QA Team and Training Team during early stages of rollout. Worked in User Acceptance Testing (UAT) and System Integration during first year of project, testing against business rules and expected workflow functionality.1 Year Developing, Training, and Leading Project Phone Support Team of 14 technicians to support end users during two-year rollout of new software and hardware. Worked with vendor to resolve backlog of support and defect tickets in conjunction with QA team. Developed support documentation and procedure for same team. Served as top-level support and led team of support staff for final fourteen months of the project.Achievements:• Became Subject Matter Expert in specific functionalities for advanced training and new feature updates.• Coordinated between QA and phone support teams for new features and changes in applications.

Ohio, Arizona, Others

10 Years Training - Designed, scheduled, and conducted technical end-user training programs for internal and external customers. Assessed training needs through surveys, interviews with employees, and consultation with managers, instructors, and customer representatives. Adapted training to suit audience, as well as working with clients at all levels. Performed "Train the Trainer" training for large scale application rollouts. Conducted training for many years in education environments for teachers, staff, and school administrators with student information systems, gradebooks, and other integrated software.Conducted training in environments ranging from large formal classrooms to one-on-one informal training sessions, as well as multi-year statewide training programs. Led training sessions both remote and in person, throughout the country, and international travel for overseas training.Developed and implemented training programs, including course materials. Wrote training materials and served as editor to other writers for User Group Conference Training Classes. 4 Years Software Implementation – Planned daily workflow of information technology (IT) projects. Served as liaison between business and technical aspects of projects. Assessed current and future customer needs and priorities through requirement gathering in customer calls.Monitored progress to assure deadlines and standards were met. Trained customer administrators in software configuration and settings. Developed project plans including objectives, technologies, specifications, and schedules. Submitted project deliverables, ensuring adherence to quality standards.Transitioned clients via initial training process from implementation team to customer support team. Served as liaison between Implementation, Development and Quality Assurance (QA) teams for customizations for large customers.

Mn, Oh

1 Year Training Technicians - Coached technicians in software / hardware troubleshooting and repair.1 Year Training / Teaching Customers - Led custom training classes for customers.2.5 Years Hardware and Software Troubleshooting and Support - Conducted in-store classes and provided ongoing technology coaching to sales teams. Managed inventory of repair parts, equipment, and hardware.

Mendota Heights, Minnesota, United States

3 Years Teaching in a Classroom Environment - Instructed and designed Macintosh, Linux, LAN, Novell, Cisco, Networking, HTML and Web Design classes in an Associate Degree course.2 Years Designing / Developing Courses and Teaching Materials - Co-designed curriculum and associated instructional materials.2 Years Managing Course Network – Imaged all machines, performed hardware repairs, software troubleshooting.Achievements:• Designed Interoperability project for new course, including multiple protocols and topologies.• Taught courses in Macintosh, Linux, HTML, XML, TCP/IP, Novell, LAN, WAN• Launched course in Cisco Routing principles, incorporating Cisco hardware.