Created and maintained elearning content for customer knowledge base/in-product help supporting our finance/HR, point of sale, messenger, online payments, activity registration and online store components.

Research, analysis and evaluation of workplace learning and development initiatives and systems.• Co-developer of an internal taxonomy of microlearning-based performance objectives used to categorize, track and define functional training and assessment of uses of Infinite Campus software • Developed, conducted and analyzed surveys of internal and customer audiences using Lime Survey.• Developed and maintained relationships with colleges of education as part of the Infinite Campus Pre-Service Educator Program (PEP) to provide new teachers with training in Infinite Campus.• Created and maintained a series of role-based, self-paced online training based on user surveys and task analyses delivered through the online user community for Infinite Campus

• Coordinated district implementation training plans• Developed e-learning and classroom training materials based on learner and task analyses• Maintained schedule of internal and customer certification courses.• Created and maintained courses and enrollments in Moodle LMS.• Supervised Learning Tools and Certification teams.

Facilitated instructor-led training for implementing customers in-person and virtually through WebEx, led certification courses for internal and customer audiences.