To ensure that all team members are achieving targets and managing their accounts effectively, coaching and assisting at every opportunity. Developing personal development plans for team, specifically new starter induction programmes. Working to maximise turnover and profit for the business at all times. Ensuring that team members are contributing to the overall profitability, success and positive image of the business within the marketplace.• To Maximise results from team members… Show more To ensure that all team members are achieving targets and managing their accounts effectively, coaching and assisting at every opportunity. Developing personal development plans for team, specifically new starter induction programmes. Working to maximise turnover and profit for the business at all times. Ensuring that team members are contributing to the overall profitability, success and positive image of the business within the marketplace.• To Maximise results from team members, checking prospects to make sure that they are following up potential opportunities correctly.• Conduct one to one’s with team members giving constructive criticism where needed and praising them when targets are met.• Set weekly and monthly targets for talktime, quotes and sales for each agent, amending weekly depending on results.• Conduct synergy sessions.• Regular side by side coaching in realtime.• Run weekly team training sessions ensuring all team members attend.• Complete monthly appraisals with Sales Director, to discuss business ideas, changes and team performance.PERSONAL TRAITS• Man management skills• Ability to conduct regular training sessions• Sales figures and performance monitoring ability • Ability to converse with key decision makers• Negotiation skills• Problem solver• Tenacity• Initiative• Self motivated• High standards Show less

Call Centre Manager