Alan Benn Email & Phone Number

Redhill, England, United Kingdom

• Providing an efficient and effective professional telephone service for healthcare staff including, but not limited to, ward managers, nurses, care support workers and private agencies
• Managing service desk enquiries from both internal and external customers
• Delivering a personalised service to NHS Trusts ensuring their needs are fully met to the highest satisfaction
• Developing and delivering service improvement plans; taking on responsibility for developing new processes when necessary which involves building robust business cases and identifying resource requirements
• Duty managing all service teams, including a team of 12 placement officers and 2 senior placement officers to deliver a high quality service to all calls, answering their queries in a professional and timely manner
• Undertaking performance management for all members of staff, using a combination of quantitative and qualitative data to assess performance and identify areas for improvement

London, Greater London, United Kingdom

• 2015 – 2016 Self-Managed Advisor2014 – 2015 Service Team Manager (Maternity Cover)2013 – 2014 Knee and Hip Advisor2012 – 2013 Complaints Advisor2009 – 2012 Customer Service Advisor Management Responsibilities:
• Reported into senior management structure and had substantial involvement in departmental restructuring
• Identified process improvement opportunities and designed and implemented new ways of working
• Conducted 1:1 meetings and training sessions with team members, set up capability meetings and developed individual and team action plans
• Monitored team and individual KPIs to ensure targets were hit and objectives met
• Analysed data from different sources and creating action plans and reports based on the information

London, Greater London, United Kingdom

London, Greater London, United Kingdom

• Managed the hiring, training and retention of staff in a high turnover business
• Worked with the local job centre to advertise vacancies, placed advertisements in local press
• Interviewed and background checked all staff coming to work for Anglian Home Improvements
• Responsible for approximately 35 self-employed staff at any one time
• Delivered challenging daily, weekly and monthly sales and marketing targets and presented results at divisional sales meetings

• Initiated first contact with customers to assess their specific needs
• Delivered challenging daily, weekly and monthly marketing targets
• Successful managed any customer complaints as they arose ensuring each customer was fully satisfied with the outcome