Responsibilities• Worldwide responsibility for acquisition and deployment of translations published for IBM’s Loyalty Programme • Responsible for quality, consistency and timely deployment of worldwide translations• Managing virtual multi-cultural worldwide value chain team of approximately 90 people in high volume, fast paced and deadline driven environment• Value Chain process design to support requirements of business• Budget Management• Development and implementation of Service Level AgreementsKey achievements• Improved timeliness of deployment of translations across 29 languages.• Improved quality and continuity of customer communications though validation process and comprehensive glossary of terms. • Expanded scale and scope of role by making established infrastructure and resources available to support other areas of the business Requisite attributes & skills• Team building, communication and influencing skills• Goal setting and motivational skills• Project and process management skills within a high volume and deadline driven environment

Responsibilities• Managing supply chain function, from catalogue management through to cash collection• Development and deployment of system and support infrastructure to manage the business• Process design and implementation to deliver vastly improved customer shopping experience• Managing EMEA virtual teams – catalogue management, customer support and supply chain• Final escalation point for customer satisfaction issues Key achievements• Radically overhauled existing infrastructure and implemented a robust and scalable infrastructure to manage increased order activity and customer expectations• Improved order turnaround time by 30%• Eliminated customer satisfaction issues• Increased sales revenue by 300% through expansion of product catalogue and country coverageRequisite attributes & skills• Process and programme management • Strategic and tactical awareness• Strong leadership and influencing skills• Commercial awareness and knowledge of best practice smart retailing techniques• Exceptional commitment to customer service

Responsibilities• Principal supply chain point of contact for the Sales and Marketing Team within the EMEA region• Process design and implementation to support unique requirements of business• Managing cross function virtual team of approximately 10 people• Interpretation of brand and market requirements into design of appropriate and cost effective product deliverablesKey achievements• Designed and developed a range of cost effective deliverables for this highly cost conscious area of the business• Successfully integrated this line of business into established manufacturing environment and raised the profile of this fast growing segment of business Requisite attributes & skills• Process development• Leadership, team building and influencing • Design and innovation • Commercial awareness• Commitment to deliver a superior customer experience and product in support of sales and marketing community

Responsibilities• Principal point of contact for two multinational software companies who outsourced their procurement and manufacturing for EMEA market to Lotus/IBM• Managed supply chain function in support of these customers from order receipt to ensuring profitability• Managed supply chain activities in support of customer’s new product launches• Managed virtual cross functional team of 6 people in support of these customers• Devise and implement Service Level Agreements Key achievements• Played a key role in securing contracts from both customers• Successfully integrated both customer’s requirements into existing manufacturing infrastructure• Leveraged cost savings for both customers through improved component specification and negotiationRequisite attributes & skills• Exceptional commitment to customer service• Commercial awareness• Highly developed team building, influencing, communication and motivational skills• Negotiation skills

Responsibilities• Vendor base management – vendor selection, allocation of work, vendor performance reviews and managing all vendor communications• Vendor Development• Price negotiations – for expenditure in excess of €40 million per annum• Responsibility for component specifications for all materials purchased• Ensuring continuity of supply for all raw materials and components with primary focus on new product launches• Introduction of new technology, specifically in the print/packaging area, which was geared towards reduction of obsolescence and the application of World Class manufacturing disciplines• Budget ManagementKey achievements• Reduced expenditure on raw materials by approx. 40%• Significantly improved lead times for all components purchased• Improved quality and consistency of raw materials and components• Through improved raw material specifications, he reduced product assembly time in manufacturing area by 25%• Through judicious deployment and implementation of new technological developments in print/package areas, he reduced raw material obsolescence by €1 million plus per annumRequisite attributes & skills• Negotiation • Team building and mentoring• Technical expertise in print and packaging with a flair for innovative solutions to meet the needs of the business• Communication, motivation and influencing skills• Managing multiple projects in a deadline driven environment

Irish Printers were indigenous general printers who evolved into a specialised printer of technical manuals to support the growing market for same from the computer and software industries. Irish Printers were later acquired by U.S. Company R.R. Donnelley. My principal area of responsibility was supply chain – specifically procurement, production planning, distribution and outsourcing excess print capacity to local printers.

Dakota Packaging is an indigenous carton manufacturer supporting the software and pharmaceutical industries. My principal areas of responsibility were the procurement of raw materials, tooling and materials planning.