6 month secondment reporting directly to the Director of Workplace Services helping transform Westpacs mobile capabilities.

After applying for a Senior position within my team, I was successfully promoted.My scope covers everything as per my previous role (which can be seen below) plus the additional points below.- Heavy focus on Continuous Improvement ideas/plans.- Documentation creation/improvement.- Automation of daily/weekly tasks.- Mentoring staff to improve workplace engagement and KPI's.- 2IC responsibilities

A complex and varied national support role to a premium arm of the Westpac Banking Group (BT/Asgard & St George). I take responsibility for providing the highest level of technical support for 20,000 users both onshore in Australia and offshore across multiple continents.Supporting a vast amount of users across multiple Operating Systems including Windows 7, 8 & 10, requires fluency in the following tools:- - VSphere 4.6 (Virtual machine management) - Desktop Studio/Director (VDI Management) - VPN Secure systems (RSA Console) - CCM 2012 (Application deployment) - Active Directory - Windows Server 2008 - Enterprise level SharePoint - Novell AdministrationAs well as numerous financial specific systems such as Relationship Builder, Service Online and LifeCentral. This role has provided more than just a steep challenge, but recognition for service excellence. Within 18 months I have claimed two quarterly national awards, as well as 1 prestigious annual award, the first person in my departments 20 year history to claim it. Whilst on probation I was nominated for the infamous BT Blue Award.In November 2016 I was nominated for Employee of the Year making it to the final 4 candidates in a department of 10,500.

Bytecraft Systems has enabled me to represent IT giants such as IBM and Canon to a variety of enterprise level accounts including Westpac Bank, NAB, JLL, ASIC, Myer, Woolworths, and even the IBM head office. With real exposure to admin applications such as Active Directory, SCCM, RDP, BlackBerry Enterprise Server, Notes Domino Server, Server 2003/2008, I have been tried and tested in several high pressure situations. Acting as Hands and Feet server support as well as fulfilling 3 week 24/7 on-call shifts for several sites in Perth's CBD, this position exposed me to more than just desk work. Another key role has been to participate in several exciting projects. These projects vary from server/UPS re-locations & electronic auditing to OS Migrations from XP to Win7 & email system migrations. Charged with the care of an ATL, this includes performing media audits as well as media changes and handover to secure data storage providers. I have adapted to 3 different ticketing systems including Remedy, Maximo and Manage Now, each with different SLA requirements. Bytecraft allocated me the responsibility to support a small group of VIP users who require a 15 minute SLA. This particular role demands continually awareness and advanced time management. This brilliant door into the IT industry has reassured my aim to accomplish my long term goals in this exciting sector.