Alan Breen Email & Phone Number

Waterford, County Waterford, Ireland

Waterford, Munster, Ireland

Excellent communication skills, I communicates effectively within the team and openly and comfortably with my colleagues on the Service Desk and with our support teams. Contribute to positive work environment and help build a sense of team spirit within the team. I work positively with others who may have different backgrounds, perspectives and styles. As.

Waterford, Munster, Ireland

• Initially a 12-month secondment role, extended to 14 months due to COVID-19
• Responsibilities primarily with the Zoom and Video conferencing supporting clients needs and booking their meetings in the booking system to set up the VC Rooms to connect the client meetings each and every day
• Triaging with US On Site Support bi-weekly to make sure the VC rooms were working fine in the US.
• Triaging, both, Incidents relating to conferencing and Zoom and New phone extension installs and removals.
• Collaborating with Zoom to help raise issues and suggest new features that could be added to their application
• Working on the project of transitioning some of our clients into Webex, as an alternative to Zoom

County Waterford, Ireland

Excellent communication skills, I communicates effectively within the team and openly and comfortably with my colleagues on the Service Desk and with our support teams. Contribute to positive work environment and help build a sense of team spirit within the team. I work positively with others who may have different backgrounds, perspectives and styles. As.

Waterford, Ireland

Providing customer support to a large customer base on a variety of areas. Working on the DoneDeal.ie campaign.

Wexford

Agent development through call coaching and listening. Providing feedback on areas of excellent work and further areas for development. Liaising with the Team Leader for the specific regarding the progress made.Providing support for UK based telecommunications provider EverythingEverywhere (EE). My role is to provide customers with billing and technical.

Enniscorthy, Co. Wexford

Appointed to the position of Support Engineer to provide support to a large business customer base. Supporting customers remotely, over the phone and via emails.Multitasking - logging, taking and dealing with calls. Maintaining all correspondence on troubleshooting carried out, keeping ownership of callsSupport for Managed Service customers - Cloud, Print.

Waterford

Job Duties and Responsibilities:Providing technical help to customers in the UK and recording them within a database.Also corresponding with customers and network engineers in regards to escalations offaults. As well as handling customer queries online using a customer facing chat andemail tool.

Bsc In Information Technology, It

Activities and Societies: n/aCurrently doing the Higher Cert in Business Enterprise Development course at Waterford Institute of.

Leaving Cert, Leaving Cert