Alan Breen Email & Phone Number

Waterford, County Waterford, Ireland

Waterford, Munster, Ireland

Excellent communication skills, I communicates effectively within the team and openly and comfortably with my colleagues on the Service Desk and with our support teams. Contribute to positive work environment and help build a sense of team spirit within the team. I work positively with others who may have different backgrounds, perspectives and styles. As well as the point of contact, management trust me on given shifts to multitask between the line of support we have currently on the phones, Service Now and Email. The added addition of managing the Tier 2 queue on varying issues like LAN increases, File Restores, SCCM Repair’s and McAfee Encryption issues. In my current role I log, track, prioritize and take ownership of all contacts received to the Service Desk, ensuring the completeness and accuracy of the information captured. Managing outstanding tickets in responsible manner avoiding impacting the client. I have as a Service Desk Specialist helped the integration of new hires onto the Service Desk. I felt it necessary as someone like myself to help them like I was when I started.

Waterford, Munster, Ireland

• Initially a 12-month secondment role, extended to 14 months due to COVID-19 • Responsibilities primarily with the Zoom and Video conferencing supporting clients needs and booking their meetings in the booking system to set up the VC Rooms to connect the client meetings each and every day• Triaging with US On Site Support bi-weekly to make sure the VC rooms were working fine in the US. • Triaging, both, Incidents relating to conferencing and Zoom and New phone extension installs and removals.• Collaborating with Zoom to help raise issues and suggest new features that could be added to their application• Working on the project of transitioning some of our clients into Webex, as an alternative to Zoom• Correcting entries on SMART as part of the SMART Discrepancy report each and every month

County Waterford, Ireland

Excellent communication skills, I communicates effectively within the team and openly and comfortably with my colleagues on the Service Desk and with our support teams. Contribute to positive work environment and help build a sense of team spirit within the team. I work positively with others who may have different backgrounds, perspectives and styles. As well as the point of contact, management trust me on given shifts to multitask between the line of support we have currently on the phones, Service Now and Email. The added addition of managing the Tier 2 queue on varying issues like LAN increases, File Restores, SCCM Repair’s and McAfee Encryption issues. In my current role I log, track, prioritize and take ownership of all contacts received to the Service Desk, ensuring the completeness and accuracy of the information captured. Managing outstanding tickets in responsible manner avoiding impacting the client. I have as a Service Desk Specialist helped the integration of new hires onto the Service Desk. I felt it necessary as someone like myself to help them like I was when I started.

Waterford, Ireland

Providing customer support to a large customer base on a variety of areas. Working on the DoneDeal.ie campaign.

Wexford

Agent development through call coaching and listening. Providing feedback on areas of excellent work and further areas for development. Liaising with the Team Leader for the specific regarding the progress made.Providing support for UK based telecommunications provider EverythingEverywhere (EE). My role is to provide customers with billing and technical support(for Apple products such as the iPhone and iPad),

Enniscorthy, Co. Wexford

Appointed to the position of Support Engineer to provide support to a large business customer base. Supporting customers remotely, over the phone and via emails.Multitasking - logging, taking and dealing with calls. Maintaining all correspondence on troubleshooting carried out, keeping ownership of callsSupport for Managed Service customers - Cloud, Print Management, Site AlertsProvided software support on various applications such as: Office, Backup Exec, MS Exchange & Active Directory, Webmarshal, Mailmarshal and Sophos etc. Working part as a team collaboratively to maintain high support quality for customers

Waterford

Job Duties and Responsibilities:Providing technical help to customers in the UK and recording them within a database.Also corresponding with customers and network engineers in regards to escalations offaults. As well as handling customer queries online using a customer facing chat andemail tool.

Bsc In Information Technology, It

Activities and Societies: n/aCurrently doing the Higher Cert in Business Enterprise Development course at Waterford Institute.

Leaving Cert, Leaving Cert