As a resourceful business leader with more than two decades of experience driving service delivery and managing projects and operations, I am a goal-driven team player. I have a passion for mentoring and developing staff to become high achievers and excel at providing an exceptional customer experience. As an analytical manager, I am motivated by a desire to initiate creative process improvements. I also am successful at building on past successes. My interests focus on creating relationships across industry lines to promote positive change, developing cohesive business applications, and enhancing revenues. I complete assignments on time and within budget and consistently meet or exceed established goals. I have managed global customer-service teams, directed business operations for key accounts, and have implemented improvements that have surpassed pre-set objectives. Having directed teams of more than 120 staff members, I always ensure optimization of processes. Additionally, working with internal and external attorneys, I authored a patent for and was the primary inventor of a unique check-cashing kiosk. Currently, I am seeking a new and stimulating opportunity in operations management with a successful company that is looking for a business leader with the background, skills, and achievements highlighted above and presented in more detail in the position summaries below. You will be rewarded with a proven manager who can hit the ground running and is eager to accept challenging new assignments in which my successes will prove highly beneficial to your organization beginning on Day One.