Alan Brooks Email & Phone Number

An experienced customer driven Services Principal promoting Enterprise Class Custom Solutions through strategy and design for sales and pre-sales. Innovative professional with demonstrated abilities to identify, analyze and solve problems to increase customer satisfaction through expertise in:• Cross Functional Team Leadership • New Product Introduction and Custom Services Readiness• Team Building • Competitive Positioning• Flexible multitasker • Business Planning• Works well in teams, a good collaborator enjoying fast paced environments with competing deadlines • Provide coaching and professional development to pre-sales team members to enhance their product knowledge, technical acumen, and skills.• Friendly, empathetic, patient, and personable even under stressful circumstances • Working closely with internal and external sales, sales support, and service resources to align solution design with customers business requirements.• Keen sense of personal accountability and customer ownership • Able to be persuasive and manage customer expectations• Identify technical, operational, or cultural red flags of prospective Customers that may impact the adoption of the proposed solution • Proactively scoped technical solutions to address customer requirements to assess both met and unmet needs, and recommended solutions.