Alan Brooks Email & Phone Number

Atlanta, Ga, Us

Alpharetta, Georgia, Us

Underground Admins is a boutique agency providing HR and StaffingSolutions as well as CareerGuidance for jobseekers.-Contingent Recruiting for Tech, Operations, and Talent Acquisition-Retained Search for Niche andExecutive Level-HR Transformation-HR Set-up for Startups-Resume Review-LinkedIn Review-Career Guidance

Customer Success and Retention ConsultantSelf-Employed, Atlanta, GA | June 2023 to Present • Consulted with multiple clients to enhance their customer success teams, leading to a 20% average increase in customer satisfaction across projects. • Developed and implemented performance management initiatives for client teams, improving efficiency by 25% and boosting sales by 15%. • Designed and executed training programs for various clients, resulting in a 30% average sales increase by meeting key performance indicators. • Streamlined customer issue resolution processes for clients, reducing resolution time by 20% and ensuring 100% compliance with client policies. • Created and deployed daily incentive and engagement strategies, which enhanced agent performance by 15% for client teams.

Us

Account ManagerZipRecruiter, Remote | December 2021 to June 2023 • Achieved 257% of quota in the first month, consistently exceeding 150%+ of monthly recurring revenue targets. • Increased company profitability by 30% and customer satisfaction by 25% through effective sales strategies and customer engagement. • Enhanced client reach and job visibility by managing job posting distribution to over 100 job boards. • Improved client satisfaction by leveraging AI-driven insights to recommend top candidates, increasing qualified applicants by 25%. • Managed a portfolio of 150 clients, resulting in a 20% increase in client retention and a 20% revenue boost from existing accounts. • Developed and implemented sales strategies, leading to a 25% increase in team revenue and overall sales growth.

Solar Sales Consultant/Team LeadVP Solar, Atlanta, GA | January 2020 to December 2021 • Built and trained 5 sales teams in the Atlanta market, increasing sales performance and customer satisfaction by 30%. • Drove a 25% increase in company profitability by leading the sales cycle from lead generation to close. • Increased conversions to solar energy solutions by 20% through customer education and analysis of electric bills. • Achieved a 15% increase in solar energy adoptions by demonstrating potential savings. • Maintained a 95% customer satisfaction rate by managing customer contact throughout the installation process.

Medically retired from EMS and was healing from injury.

Atlanta, Georgia, Us

As a former 911 ALS Provider, I transitioned into sales after an injury. With 15 years of experience as a Critical Care Paramedic and TEMS certified medic, I've earned multiple certifications and was awarded Medic of the Year four times. My skills in the field, often overlooked in sales, are incredibly relevant. I bring the same dedication and work ethic that saw me thrive in emergency medicine, working 24-hour shifts and averaging over 90 hours a week.As a Paramedic, I developed skills that seamlessly transfer into an Account Executive role. I cultivate strong client relationships, drive revenue, and achieve business goals.Why Paramedics Excel as Account Executives:• Exceptional Communication: We communicate clearly and accurately under pressure, essential in sales.• Adaptability: We adapt quickly to changing conditions, invaluable in account management.• Problem-Solving: We make quick, informed decisions, resolving client challenges and finding tailored solutions.• Empathy and Relationship Building: We connect with people on a personal level, fostering trust and strong relationships.• Teamwork and Leadership: We lead teams in high-pressure environments, managing complex sales cycles and collaborating with internal teams.• Attention to Detail: We are precise in emergencies, ensuring client satisfaction and trust.In transitioning to an Account Executive role, I bring the same commitment, adaptability, and critical thinking that led to success in emergency medicine. My ability to solve problems under pressure, build strong client relationships, and lead with empathy positions me to thrive in account management and drive business growth.

• Operated as a general gutter and roofing contractor, successfully completing over 800 projects in thegreater Atlanta area.• Collaborated with multiple real estate companies as their preferred roofer, handling over 400 foreclosedand new construction properties.• Leveraged connections in the foreclosure real estate market to sustain and grow the business by 30%during the 2008 recession.