Alan Brosnan Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

*Effectively led and managed a high-performing team of 10+ professionals, ensuring the accurate and efficient processing of company policies and procedures.*Led the development and delivery of comprehensive quarterly business reviews to senior directors and executives, showcasing operational performance, and compliance. *Developed and executed strategies for the Global Brand and Trademark IP team, aligning resources, processes, and technologies to optimize operational efficiency.*Drove complex projects and provided critical support to the IP team, ensuring they had the tools and guidance necessary to minimise company legal risk. *Collaborated closely with cross-functional partners to provide guidance and ensure the alignment of processes and policies.*Utilized data analysis to identify key trends in performance, leading to the implementation of process improvements that mitigated legal risk and protected the rights of customers

Dublin, Leinster, Ireland

*Analysed performance data to identify key trends impacting service delivery and liaised with relevant stakeholders to implement improvements.*Managed all operational tasks, including hiring, performance management, employee mentoring, coaching, internal target setting, team building, and staff development.*Ensured all processes and procedures were communicated, managed, and maintained, resulting in performance excellence on all weekly, monthly, and quarterly targets.*Developed and managed a Subject Matter Expert team tasked with driving site-wide innovation and improvements across two products and sites.*Liaised with the Operations Manager, Reporting team, Human Resources, and Recruitment Department to analyse headcount requirements and identify market-level recruitment needs.*Held additional responsibilities as the Global Quality and Training Lead on an operational program from June 2019 to March 2020.

Dublin, Leinster, Ireland

*Managed AdWords team, consistently meeting client expectations through effective workflow synchronisation.*Reported metrics to internal management (Arvato/Accenture) and to the client at weekly, monthly, and quarterly meetings.*Liaised with client counterparts to ensure that workflow between vendor teams and internal teams were in sync.*Managed market and personal key performance indicators (KPIs).*Liaised with the training department to ensure all knowledge gaps were identified and addressed.*Responsible for hiring team members with the aim of helping them progress professionally through ongoing mentoring and coaching.

County Dublin, Ireland

*Managed AdWords team, consistently meeting client expectations through effective workflow synchronisation.*Reported metrics to internal management (Arvato/Accenture) and to the client at weekly, monthly, and quarterly meetings.*Liaised with client counterparts to ensure that workflow between vendor teams and internal teams were in sync.*Managed market and personal key performance indicators (KPIs).*Liaised with the training department to ensure all knowledge gaps were identified and addressed.*Responsible for hiring team members with the aim of helping them progress professionally through ongoing mentoring and coaching.

County Dublin, Ireland

*Utilised business intelligence to identify opportunities to improve customer experience and preserve potential revenue.*Developed and delivered training decks on all Google marketing products to new and existing agents.*Troubleshooted customer issues with Google marketing products.*Consistently interpreted policies and best practices to ensure compliance and optimise results.*Implemented operational efficiencies to improve efficiency and productivity.

County Dublin, Ireland

*Assist Team Lead in improving and maintaining team performance to a high standard. *Deep-dive team and individual KPI issues and liaise with Team Lead on action plan for resolution. *Construct and apply workflow processes to ensure team availability for live channel support.

County Dublin, Ireland