DCC Operational Manager to Owens and Minor (Medical Distribution Company) Specific responsibilities and accomplishments include: • Responsible for three locations (Richmond, Baltimore, and Morgantown) which included two senior supervisors and 35 drivers. • Grew an atmosphere that was focused on customer satisfaction which ensured that vital medical supplies arrived at hospitals on time and ready to be used by staff. • Built a strong team of leaders which ensured that our turnover rate was much lower than industry averages by ensuring that the management team were listening to the concerns of both the customer and the drivers that enable all three parties to work together towards a common goal of expectational deliveries. • Soley responsible for a P+L of over $10 million of annual revenue. • Created standards that increased the checks and balances of accounts payables that saw savings of over $12,000. • Lead a start-up team for new business in both Baltimore and Morgantown that resulted in successful launches of deliveries to new hospital systems like WVU Medicine and MedStar in the DC area. • Trained and mentored a senior supervisor that was promoted to a manager. Trained supervisors and drivers to create high standards of safety and customer service. • Maintained the quality of our equipment as well as the cleanliness of the tractors and trailers to ensure that the drivers had pride in the work that they were accomplishing.

Dedicated Account Operational Manager to Corsicana Mattress (formerly Symbol Mattress) in the planning and execution of delivery logistics.Specific responsibilities and accomplishments include:• Established a strong culture of safety, by managing and communicating all DOT and FMCSA regulations, with the addition of all customer and company safety protocols. Responsible for creating and implementing new safety programs and incentives for drivers to partake in to grow their understanding and buy-in. • Built an environment in which drivers were recognized and rewarded for their hard work. The biggest achievement to date was the recognition of driver Bobby Taylor as Driver of Q1, Q4, and of the year in 2019 for the entire fleet of Dedicated Truckload drivers, of which there are over 400.• Drivers are encouraged and motivated to grow and lead through communication, development and overall timely work evaluation. This has allowed us to grow as a team and to build on past wins. • Retention of drivers has been high, of the 7 Class-A CDL drivers we have, 5 of them have been with us for longer than 3 years.• Active in the maintenance of our fleet of 10 tractors and 48 trailers. Ensuring all are PM’d and FMCSA inspected in a timely manner. This increases our productivity and availability to our customer as we regularly pass Level I, II, and III roadside inspections.• Actively involved with drivers’ training, whether it be to lend a helping hand at a delivery or to help move product with a new driver to reduce damages.• Responsible for all PTO, work scheduling and dispatching, while maintaining personnel files, permits, endorsements and medicals cards for driver and tractors. • Negotiated cost-saving vendor pickups for the customer to optimize the supply chain of raw materials to finished goods.• Strong problem solving skills have been establish from all involved with a solutions mind-set.

Lead the supervision of 80+ employees, ensuring safety, efficiency, and customer service standards were met, while processing more than 20,000 packages per hour and 120,000 per shiftSpecific responsibilities and accomplishments include:• Established a strong culture of safety, by managing and communicating all company mandated safety policies including the use of safety equipment and PPE for the entirety of the work workforce.• Ensured that employees were listened to when expressing concerns and driven to fix those concerns as quickly as possible.• Active in maintaining personnel files on employees and ensuring that training was kept up-to-date in a timely manner.• Responsible for evaluating candidates for promotion and following up with any necessary training to help them develop.

This position is a night shift position where I unload trucks and sort the boxes before they are loaded into the iconic brown UPS local delivery truck that you see at your office. I have completed training to become a part-time supervisor after only 4 months with the company.

Supported the golf shop in mechanizing the store while leading the cart staff and maintaining golfing records.Specific responsibilities and accomplishments include:• Establishing a customer base of members to provide golf lessons to increase profit and personal compensation.• Maintaining and merchandizing the store to create a warm, friendly environment to complement the members• Lead a team of 4 cart / member support employees to help facilitate the memberships needs• Responsible for the upkeep of the practice facility to reflect the standard of the course and the expectations of the membership.

Lead employee for the entire golf department who was in charge of all golf customer interactions, club repair, club fitting, sales and reporting.

During my time I learned about organizing Golf outings from start to finish. Planning, selling, and sourcing materials for the outings were my responsibility and I felt it was a setting I really enjoyed

Outdoor Services ManagementCustomer SupportClub Repair