Passionate customer service manager proven to develop and implement strategic plans by seeing the big picture, anticipating challenges and find solutions that exceed customer service goals. Skilled in expanding customer base and building long-term customer relationships resulting in high retention and growth.Self-motivated and experienced Call Center leader hiring, developing, coaching and motivating high-performance, geographically distributed and remote teams. Team player with excellent communication skills calmly addressing customer concerns and resolving difficult situations under adverse conditions. Consistently demonstrate strong work ethic and high-energy to support key business initiatives and enhance the customer experience. Key skills include:Call Center Management | Client Services | Customer Success | People Management | TrainingTeam Leadership | Service Level Agreements (SLAs) | Global & Remote LeadershipAccount Management | Operations Management | Project Management