Alan Burdick Email and Phone Number

● Work effectively on my own and am able to contribute constructively as part of a team.● Care for customers’ individual needs in safety, health and comfort.● Lead by example, always working towards exceeding customer expectations.● Recognise our VIP, CIP, and Frequent Flyer Customers.● Have a strong knowledge of the Business, Brand, Service, and Safety Procedures, always keeping up to date with any current and upcoming changes.● Proudly represent the Qantas brand.● Handle food & beverage with sanitation, presentation, and safety in mind.● Heightened awareness of different cultures and diversity, and able to adapt to different expectations with colleagues and customers.● Maintain a safe and secure workplace at all times.● Complete appropriate & accurate reporting.

● Regularly operated as Team Leader in a crew of three ensuring customer satisfaction and operational targets were met.● Welcomed Passengers with positivity and resolved any queries with a can-do attitude; whilst also ensuring an on-time departure.● Maintained effective communication with stakeholders problem solving throughout the day - Ground Staff, Caterers, Cleaners, Pilots, Cabin Crew and Passengers.● Provided a high level of service in the Business Class cabin as a sole operator whilst also assisting in Economy.● Recognised our VIP, CIP, and Frequent Flyer Customers.● Completed appropriate & accurate reporting.

● Worked in a large team effectively in a fast paced environment.● Assisted in the development of new staff.● Provided excellent customer service.● Up-sold food and beverage to help increase sales.● Worked as a Barista.

● Promoted to Team Leader within 6 months of joining the company.● Coordinated up to 20 staff delegating work positions.● Conducted training sessions on new business initiatives, service changes, and safe work practices.● Mentored new staff.● Performed manager duties consisting of counting cash sales, depositing at the bank, logging total sales of the day, and opening & closing duties of the restaurant.

● Promoted to Crew Trainer and then Crew Chief shortly after joining the company.● Managed the Crew Trainer & Crew Member Team.● Conducted training sessions on new business initiatives, service changes, and safe work practices.● Held new starter induction sessions that facilitated a smooth integration into the existing team.● Reported directly to the General Manager