Alan Burgess Email and Phone Number

• Provide Centre operational support and duty management, with a focus on Customer Service• Provide immediate response to all emergency, evacuation or other incidents in the Centre, following the agreed incident management procedures.• Lead the facilities coordinator team, providing coaching and guidance to ensure they can deliver on their role and thrive• Deliver the initiatives that support the business strategies while achieving compliance and … Show more • Provide Centre operational support and duty management, with a focus on Customer Service• Provide immediate response to all emergency, evacuation or other incidents in the Centre, following the agreed incident management procedures.• Lead the facilities coordinator team, providing coaching and guidance to ensure they can deliver on their role and thrive• Deliver the initiatives that support the business strategies while achieving compliance and excellence in day to day service requirements• Own delivery performance of best in class facilities services in line with needs of Centre team to achieve excellence in Customer Experience• Ensure all asset maintenance repair and capital works are accurate, delivered on time to the expected standard, and within budget• Communicate with Service Providers to achieve works on budget, to the required standard through the use of KPI's, Contracts or SLA's, and management of the Supplier Relationship• Budget management to achieve financial goals Show less

• Provide Centre operational support and duty management• Provide immediate response to all emergency, evacuation, or other incidents in the Centre, following the agreed incident management procedure• Lead the customer operations team, providing coaching, leadership and guidance to ensure they can deliver on their role and thrive• Ensure Front of House presentation is excellent at all times through routine inspections and audits• Managing all Soft… Show more • Provide Centre operational support and duty management• Provide immediate response to all emergency, evacuation, or other incidents in the Centre, following the agreed incident management procedure• Lead the customer operations team, providing coaching, leadership and guidance to ensure they can deliver on their role and thrive• Ensure Front of House presentation is excellent at all times through routine inspections and audits• Managing all Soft Services including Cleaning, Pest Control and Waste Management• Cost management and budgeting• Supplier Management through KPI's, Contract or SLA adherence, and meaningful engagement Show less

• Deliver the Strategic Asset Plan, Scentre Group’s Plan, the Facilities plan and all other strategic and asset planning initiatives• Provide input into the asset’s Life Cycle Plan• Ensure all asset reactive and proactive maintenance, repairs and capital work are accurate and delivered on time and budget, completed to the best possible standards• Ensure contractor or compliance data is captured and that all data and• documentation is accessible centrally, accurate and current to… Show more • Deliver the Strategic Asset Plan, Scentre Group’s Plan, the Facilities plan and all other strategic and asset planning initiatives• Provide input into the asset’s Life Cycle Plan• Ensure all asset reactive and proactive maintenance, repairs and capital work are accurate and delivered on time and budget, completed to the best possible standards• Ensure contractor or compliance data is captured and that all data and• documentation is accessible centrally, accurate and current to enable real time reporting• Ensure all work is allocated through Work Orders, aligned Purchase Orders via procured contractors and subsequently all service provider payments are accurate, timely and professional• Maintain an accurate and relevant Critical Services Asset Register/Plan• Co-ordinate service providers so that all works are achieved to plan; ensure that providers are properly inducted and trained in accordance with WHS, within the centre, ensuring that all facts are accurate and escalated in a timely manner, following the agreed incident management processes Show less

• Was responsible for planning and preparation of the safety management procedures for the organization