• Collaborate in a timely processing of billing and accounts receivables.• Monitor and direct incoming mail and prepare outgoing mail.• Coordinate ground transportation and other accommodations.• Address questions and manage communications with patients and insurance agents.• Reduce intake processes time by developing application tracking and filing systems.• Make travel arrangements for staff members.• Recruit, hire, train and supervise staff of 7 and implement mentoring program that offers positive employee engagement.• Input financial data and produce reports using Microsoft Excel.• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

• Prepare monthly and annual budgets with controls to prevent overages.• Review operations reports to understand numbers and trends.• Intercede between patrons during arguments and diffuse tense situations.• Implement security measures, which resulted in 40% decrease in incidents.• Handle 6 employee payroll and other day-to-day financial transactions while maintaining long-term goals.• Work independently and collaboratively to resolve urgent issues to protect lives and property.

• Coordinated schedules and communicated changes to customers.• Researched affordable transportation methods and performed safety audits on equipment.• Loaded and secured deliveries up to 26,000 pounds.• Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.• Resolved maintenance and repair issues for vehicles and equipment.• Prepared internal and regulatory financial reports, balance sheets and income statements.• Curated and Submitted expense reports using Sap Concur platform.• Maintained operational proficiency in coordinating domestic travel accommodations for staff, arranging for airfare as well as hotel and rental car reservations.• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.• Collaborated with colleagues to implement best practices across department and exceed team goals.

• Motivated and trained employees to maximize team productivity.• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.• Monitored supply chain and managed logistics functions for company.• Analyzed department metrics and performance and reported findings to management.• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.• Encouraged and promoted ideas aligned to business needs and benefits.• Maintained 96% accuracy while updating Fishbowl database with inventory and product costs and changes.• Diminished accidents by 35% for over $60,000 yearly costs savings by identifying root causes for corrective action.

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.• Advanced productivity KPIs to achieve key business goals and objectives.• Formulated processes to reduce downtime and financial loss.• Introduced new methods, practices and systems such as Microsoft Excel to reduce turnaround time.• Developed systems to track and log work issues 60% more effectively.• Partnered with vendors and suppliers to effectively manage and budget.