Associate Director, Supply Chain
Redwood City, California
Optimized and oversaw end-to-end Order-to-Cash operations, including order management, production planning, international contract manufacturing organization (CMO) partnerships, pilot plant and R&D collaboration, inventory control, order fulfillment, logistics, data collection, analytics, operations KPI reporting and project management. Achieved heightened efficiency, reduced lead times, and enhanced customer satisfaction through streamlined processes and meticulous management. Partnered with freight service providers to evaluate performance and pricing discounts.• Increased on-time shipping from 85% to greater than 98.5% against original promised dates.• Directed global inventory procedures with a 99.9% accuracy rate, a major improvement from the previous 87%.• Empowered a high-performance logistics team, reducing transit delays and ensuring smooth CMO coordination.• Implemented strategic initiatives to enhance efficiency and cost-effectiveness in the shipping process.• Improved transactional timing and accuracy by 50% enabling informed and enhanced decision-making.• Collaborated cross-functionally to streamline production and QC/QA release, reduced lead times by 15%.• Increased CMO production by over 100% to meet surging Pfizer Paxlovid therapeutic demand.• Led collaboration with freight forwarders and CMOs, resulting in a significant reduction in freight spend.• Managed critical backlog, production, and FGI data sets for finance, ensuring ASC 606 Revenue Recognition Standards compliance for 10-Q reporting, data sets also played a pivotal role in accurate revenue forecasting.• Oversaw product and service backlog/fulfillment, adhering to Master Supply Agreements (MSAs), binding Purchase Orders (POs), or Statement of Work agreements (SOWs) that are specifically tailored for R&D services.• Collaborated on key customer accounts to ensure accurate product forecasting, optimizing global production.
