Founded in 1958 by recording pioneer Bill Putnam Sr., and refounded in 1999 by Bill Putnam Jr., Universal Audio is best known for its classic, hand-built analog hardware, award-winning line of Apollo audio interfaces, and advanced UAD Digital Signal Processing technology for recording, mixing, and mastering audio. Headquartered in Scotts Valley, California, with offices in Los Angeles, Colorado, and Amsterdam, UA is focused on merging the best of vintage analog and modern digital technology. With its rich recording heritage, UA has been “Setting the tone since 1958.”

Optimized and oversaw end-to-end Order-to-Cash operations, including order management, production planning, international contract manufacturing organization (CMO) partnerships, pilot plant and R&D collaboration, inventory control, order fulfillment, logistics, data collection, analytics, operations KPI reporting and project management. Achieved heightened efficiency, reduced lead times, and enhanced customer satisfaction through streamlined processes and meticulous management. Partnered with freight service providers to evaluate performance and pricing discounts.• Increased on-time shipping from 85% to greater than 98.5% against original promised dates.• Directed global inventory procedures with a 99.9% accuracy rate, a major improvement from the previous 87%.• Empowered a high-performance logistics team, reducing transit delays and ensuring smooth CMO coordination.• Implemented strategic initiatives to enhance efficiency and cost-effectiveness in the shipping process.• Improved transactional timing and accuracy by 50% enabling informed and enhanced decision-making.• Collaborated cross-functionally to streamline production and QC/QA release, reduced lead times by 15%.• Increased CMO production by over 100% to meet surging Pfizer Paxlovid therapeutic demand.• Led collaboration with freight forwarders and CMOs, resulting in a significant reduction in freight spend.• Managed critical backlog, production, and FGI data sets for finance, ensuring ASC 606 Revenue Recognition Standards compliance for 10-Q reporting, data sets also played a pivotal role in accurate revenue forecasting.• Oversaw product and service backlog/fulfillment, adhering to Master Supply Agreements (MSAs), binding Purchase Orders (POs), or Statement of Work agreements (SOWs) that are specifically tailored for R&D services.• Collaborated on key customer accounts to ensure accurate product forecasting, optimizing global production.

• Managed Sales Return Authorization (SRA) and Third-Party Logistics (3PLs) programs.• Designed and implemented eBI dashboard metrics, providing valuable insights for strategic decision-making.• Collaborated with the revenue team to forecast risks and implement effective mitigation strategies.• Led the operations project team, integrating Engenio acquisition and ensuring a smooth transition process.

• Provided operational support to facilitate successful new product launches, ensuring timely market entry.• Oversaw backlog and 3PL inventory, defining and enforcing service level agreements (SLAs).• Devised strategies to minimize excess and obsolete (E&O) inventory exposure, enhancing inventory management.

• Managed end-to-end Sunnyvale production operations, ensuring seamless processes and order fulfillment.• Achieved consistent production shipment targets through meticulous planning and execution strategies.• Demonstrated strong financial acumen with precise budgeting and rigorous cost control.• Served as Oracle ERP implementation superuser for Manufacturing, Shipping/Receiving, and Inv. Control modules.• Led cross-functional process enhancements in receiving, stores, MRB, and production support areas.• Mentored team members, fostering their professional growth and development within the organization.

Post sales support, RMA collection and third party repair.

Managed shipping, receiving, FGI, inventory control, MRB, RMA, production control, test, backlog management, logistics, warehouse operations, 3PL operations, and service collections site.