Alan Chang Email and Phone Number

Manage an array of transformational services including Data Analytics, Operational Reconciliation/Control, Business Intelligence Metrics, Risk Management, and Process Excellence. Collaborate with Operations stakeholders and drive key performance indicators (KPI) metrics to optimize business growth, operating performance, and productivity.

Automated 6 sets of KPI metrics, formed data visualization best practices, and deep-dived into problem areas to optimize business planning, continuous improvements, problem-solving, and risk management. Employed key techniques of Lean Six Sigma.Partnered with cross-functional leaders to develop, track and deliver strategic and operationally complex programs that enhanced metrics/data analytics, improved productivity/operational performance, increased front-to-back process efficiency, reduced redundancies, and streamlined workflow for global Securities Operations across 7 geographic locations in North America, UK, Switzerland, and Asia. Initiated detailed cross-industry research on corporate strategic planning and operational process improvement. Presented findings to internal departments to inspire ideas around performance efficiency. Dotted line managed and delegated an offshore team in India on data analytics to evaluate root causes of various targeted work drivers, identify trends, and propose changes/action plans.

Supported Sales team in developing BI metrics that measured the success of business strategy, including exploring business growth opportunities and cultivating client relationships with targeted clients i.e. the 4 primary domestic government funds in Taiwan, with AUM of US$10+ billion.Supervised day-to-day operations, automated data analytics, and enhanced trading workflow for the Investment Banking and Capital Markets Securities Operations team of the Goldman Sachs Taipei branch, with total transactions of $34+ billion in 2011.Partnered with 40+ personnel from Sales, Technology, Legal, and Operations to enhance balanced scorecards and construct a regional data warehouse that created innovative, data-driven solutions to proactively mitigate various aspects of operational risks.

Conducted end-to-end data analysis for post-M&A integration of global OTC derivatives trade processing platforms to create compelling analytics, identify operational challenges, and enhance trade processing efficiency for the Global Rates business.Partnered closely with Sales, Middle Office, IT, and Finance to optimize data interpretation and software development in an effort to migrate the positions of 120,000+ interest rate derivatives deals onto a new platform.Monitored progress of project milestones, developed scorecards, and provided status updates through regular and ad-hoc presentations to key stakeholders.