Alan Chang Email & Phone Number

台灣 Taiwan 新竹市

新竹地區

Taiwan

 Assigned to a new role as Global customer sales account management Director build up and maintain a strong customer relationship with Semiconductor manufacturing key players.

Hsinchu City, Taiwan, Taiwan

 In charge of Equipment Service management as regional Service Director in great Asia area, managed around 70 staff members, dealing with customer site production issues, concerns, and future business planning, management planning.

Tainan City, Tainan City, Taiwan

 In charge of overall customer service and re-built up the team culture.  Customer service includes the field service team, application team, and software team.  Re-organized the customer service group, set up the KPI target, re-gained the tool performance in the customer site.  Owned the major CIPs, precisely executed, and made it a success In a meantime, managed the relocation of some manufacturing activities from the USA to Taiwan to meet the Key customer’s requirement… Show more  In charge of overall customer service and re-built up the team culture.  Customer service includes the field service team, application team, and software team.  Re-organized the customer service group, set up the KPI target, re-gained the tool performance in the customer site.  Owned the major CIPs, precisely executed, and made it a success In a meantime, managed the relocation of some manufacturing activities from the USA to Taiwan to meet the Key customer’s requirement of localized the service and equipment supply enable to meet a short period of equipment support turnover and reducing equipment production cost. Totally managed around 120 staff members.  In charge of the penetration to TSMC N10/N7, Hynix/Korea, and USCX/China. Show less

Tainan City, Tainan City, Taiwan

 In charge of the overall operation in Tainan factory & re-built up the team culture and Manufacturing Center includes Manufacturing team, Product Quality Control team, Production Material Control, Logistics, and Facility&EHS. Totally around 80 members.  Set up the manufacturing engineering team to solve the production issue and design change, in a meantime also help to do CIP projects for customer needs. Set up the key performance index for module assembly, final test &… Show more  In charge of the overall operation in Tainan factory & re-built up the team culture and Manufacturing Center includes Manufacturing team, Product Quality Control team, Production Material Control, Logistics, and Facility&EHS. Totally around 80 members.  Set up the manufacturing engineering team to solve the production issue and design change, in a meantime also help to do CIP projects for customer needs. Set up the key performance index for module assembly, final test & installation/acceptance in the customer site. Built-up the online production monitor system to ensure production quality. Improved the manufacturing efficiency & manufacturing cost. Enhanced supply chain management with quality control & cost reduction. Show less

Hsinchu City, Taiwan, Taiwan

 Ensured high service quality to the customers. Maintained good relationships with customers.  Developed Excellence in service training course. OCT 2011 acting as the manufacturing center department manager Weekly base to have regular meeting with AIBT US office, like field status update meeting, ECR/ECO meeting, CCB meeting…etc. Joined US RD team’s regular meeting for design/engineering review to contribute the field technical experience of tsmc.

Hsinchu City, Taiwan, Taiwan

 Stepped down as the engineering service manager in order to help the promotion of company’s new iPulsar single type implanter to the market. Successfully secured the deal with tsmc for iPulsar implanters procurement to incorporate into their N28 production

Hsinchu City, Taiwan, Taiwan

 Increased customer satisfaction by closely co-working with US RD team to provide the solution to customers.  Received good complement from customers Improved the service team cohesion and delivered high service quality.

Hsinchu City, Taiwan, Taiwan

 Supported the design and manufacture of the high current implanter.

Hsinchu City, Taiwan, Taiwan

 Created and supported Ubiquity Technology as an auxiliary company of Hermes Corp. Managed the sales of used semiconductor equipments in terms of: - Trading. - Refurbishment. - Installation and spare parts.

Hsinchu City, Taiwan, Taiwan

 Planned and implemented the relocation of Episil Tainan 6’’ Fab production plant to Episil Fab3 facility.

Hsinchu City, Taiwan, Taiwan

 Supported 6’’ Fab Setup. Conducted overall planning process for the Fab setup that included: a. Equipment layout design. b. Facility hookup and test run. c. Carry out overall setup cost evaluation and analysis.

Hsinchu City, Taiwan, Taiwan

a. Supported EPSECON Technology a subsidiary of Hermes Corp. b. Maintained and increased the reliability of PHOTO types of equipment for 6" fab.