As an IT professional with hands-on experience in system administration, troubleshooting, and user support, I am passionate about solving complex technical challenges and improving IT operations. Currently pursuing a Bachelor's degree in Computer Science with a focus on Cybersecurity, I have developed a strong foundation in network security, cyber threat detection, and system administration.Throughout my career, I have excelled in roles that require both technical expertise and effective communication. From providing first-level support and managing IT incidents to training staff and leading problem management meetings, I am committed to driving operational efficiency and fostering a proactive approach to IT service management.My key skills include:Proficiency in Office 365, Active Directory, Windows OS, and LinuxNetworking knowledge, including AWS, remote management, and mobile device managementStrong communication and leadership abilities, with a focus on customer service excellenceI am actively seeking opportunities to transition into specialized IT roles where I can leverage my technical skills and cybersecurity background to contribute to impactful IT projects. Let’s connect if you're looking for someone with a mix of technical knowledge, practical experience, and a continuous learning mindset!