Alan Chervenak is a A. Colleagues describe him as "At Ricoh, I found Alan to be very customer conscious in his thinking and actions. He is one the rare people would never claim credit even though we all knew, he is the one behind the solution leading to the customer's satisfaction. Alan often saved Ricoh's product managers and sales representative from customers anger and disappointment. In a industry where customer satisfaction is key to contract renewal, Alan has shown that the only thing that counts is to get machines… Show more"
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ManagerRicoh Corporation Nov 1982 - Oct 2009Technical Services Manager Responsible for overall management of telephone hotline providing technical support to national dealership organization, Ricoh direct field service organization, OEM, VAR, outlets and end-users on imaging and systems related multifunctional product line. Specific duties included staffing, coordination of technical training, monitoring daily work loads, budget control, communications to Ricoh Japan, assist in coordination of new product launch, coordination of… Show more Technical Services Manager Responsible for overall management of telephone hotline providing technical support to national dealership organization, Ricoh direct field service organization, OEM, VAR, outlets and end-users on imaging and systems related multifunctional product line. Specific duties included staffing, coordination of technical training, monitoring daily work loads, budget control, communications to Ricoh Japan, assist in coordination of new product launch, coordination of technical bulletin development, interface with product marketing department and preparation of monthly and on-demand summary statistics. Twenty percent travel involved. Reported to Director Technical Support DivisionManager Support Planning Responsible for overall management of the development of support plans for all software solutions products sold to the national dealership organizations, Ricoh direct organization, OEMs, VARs outlets and end-users. Specific duties include staffing, coordination of staff training / professional development, monitor daily schedules, budget control, communications to other groups and Ricoh Japan as required, participate in all software solutions launch projects, Prepare monthly progress reports. Position reports to Director of Advanced Product Support.National Repair Center Manager Responsible for regional repair centers involved in the repair of materials returned through national dealership organization, Ricoh direct field service organization, OEM, outlets and end-users. Specific duties included facilities planning, staffing, coordination of technical training, monitoring daily work production, inventory control, customer billing and summarization of monthly statistics on production and revenue. Twenty percent travel involved. Reported to VP Customer Service Group.Senior Technical Support Specialist Show less
Alan Chervenak Skills
Alan Chervenak Education Details
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Electronics
Frequently Asked Questions about Alan Chervenak
What is Alan Chervenak's role at the current company?
Alan Chervenak's current role is A.
What schools did Alan Chervenak attend?
Alan Chervenak attended Macomb Community College.
What skills is Alan Chervenak known for?
Alan Chervenak has skills like Leadership, Product Marketing, Solution Selling, Enterprise Content Management, Team Building, Sales Process, Consulting, Contract Management, Salesforce.com, Technical Training, Account Management, Sales.
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