Alan Ching Email & Phone Number

York, PA, US

York, Pennsylvania Area

• Actively engaging with customers to gain feedback about their dining experience
• Address guest concerns and quickly provide a solution
• Supervise 17-25 staff members to monitor their focus and performance
• Assist staff members during high volume periods to maintain guest satisfaction
• Train new staff on service expectations, menu items, POS system (Digital Dining, ALOHA), proper food handling techniques, and safety procedures
• Manage payroll by cutting staff… Show more

York, Pennsylvania Area

• Lone server during weekday breakfast hours, one of the multiple servers over lunch and weekend shifts
• Collaborative team atmosphere by which all servers share one workstation and were required to assist in running food to any table
• Knowledgeable of menu and ingredients
• Responsible for training new staff members on menu items and service expectations
• Handle customer concerns and questions

Harrisburg, Pennsylvania Area

• 1 of 15 Service Managers in facility, with approximately 6 to 25 employees reporting to me
• Responsible for managing area package flow, and moving employees according to flow rate
• Collaborates with dispatch to ensure timely release of trailers to guarantee 99% on time service
• Monitors and enforces 99.5% scan compliance to provide customers with package visibility
• Helps to develop and train new employees
• Updates attendance records and proper package handler… Show more

Harrisburg, Pennsylvania Area

• Unloaded trailers, sorted packages based on zip codes, and inducted packages at an average rate of 1000 packages/hour
• Februrary 2006 – Package Handler of the Month – participated in the most successful peak season, setting a new volume record of 136,000 packages in one shift compared to an average of 120,000 packages in one shift.
• May 2007 – All-Star of the Month – supervised a department of 24 package handlers