An approachable and committed individual who is motivated at ensuring the customer centric solutions are delivered within the regulatory framework. I have in depth knowledge of both the Life and General Insurance market (primarily Personal Lines Insurance). I have a full working knowledge of all the regulatory handbooks, with my area of absolute expertise surrounding complaint handling and customer retrospection exercises having worked on the Pensions Review, Mortgage Endowment review and fully embedding the TCF and conduct frameworks. I work within the second line of defence supporting a number of large partners dealing with all aspects of Personal Line Insurance with some exposure to Commercial Insurance. I am driven to ensure the job in hand is completed and will always provide support and challenge. I build and maintain key relationships across key relationships. I have been instrumental in delivering change through a number of FCA initiatives, the most recent being the new Value Measures guidance and customer impacts around covid-19.
Listed skills include Fsa, Aml, Financial Services, Governance, and 18 others.