Working in a Secure Network Operations Centre, providing 24x7 Support to various clients throughout the UK

Working in a Secure Network Operations Centre, providing 24x7 Support to various clients throughout the UK

Working in a Secure Network Operations Centre, providing 24x7 Support to various clients throughout the UK

• Manages the IT System support team, ensuring 24/7 cover and problem resolution across multiple sites as per SLA and provide 2nd and 3rd level support as required for problem resolution.• Manages the IT infrastructure including hardware, software (IFS, Oracle and Microsoft licences) and telephone communications (mobile and land line) ensuring systems security and appropriate accesses for users (circa 500) to support the constantly evolving needs of the business. • Responsible for hardware specification, configuration and liaise with project engineers on IT capital projects to ensure the timely installation of hardware to support the business.• Supports the business system development team with IFS system issues to ensure the integrity of IFS.• Manages the budget for IT operational support circa £1m to ensure the integrity of the IT environment.• Manages and updates the IT disaster recovery plan for all key business systems.• Provide day-to-day leadership to the IT Support Desk team to ensure the management and development of a highly motivated, capable and appropriately resourced team to deliver added value to FM and ensure their individual development.• Lives and breathe the business vision and values to encourage teamwork with peers and colleagues.

• Provided 2nd and 3rd level support within the Service Desk function• Ensured all calls are properly logged and prioritised according to agreed procedures• Ensured all calls are responded to in line with agreed Service Levels• Provided a supporting role to other Support staff• Overall systems security – internal and external• Window Server based systems monitoring, control, upgrading and patching• Desktop Systems monitoring, control upgrading and patching• Applications support• Hardware specification, installation and configuration• Telephone systems management• Follow agreed Incident, Problem and Change Management Procedures• Ensure Configuration Management Database integrity is maintained at all times• Provided a resource to the Business Development team as may be required during project lifecycle• Full decision making authority within the scope of the role• Ensuring high standards of customer service at all times, whilst at the same time ensuring other systems development requirements are delivered to schedule.

• Provided 1st and 2nd level support within the Service Desk function• Ensured all calls are properly logged and prioritised according to agreed procedures• Ensured all calls are responded to in line with agreed Service Levels• Provided a supporting role to other Support staff• Overall systems security – internal and external• Window Server based systems monitoring, control, upgrading and patching• Desktop Systems monitoring, control upgrading and patching• Applications support• Hardware specification, installation and configuration• Telephone systems management• Follow agreed Incident, Problem and Change Management Procedures• Ensured Configuration Management Database integrity is maintained at all times• Provided a resource to the Business Development team as may be required during project lifecycle

• The development, planning, maintenance and monitoring of the Council's ICT data network which includes over 80 sites.• Responsibility for the Council's overall ICT security, including the firewalls, web filtering, anti-virus and anti-spam defences.• Responsibility for the maintenance of the Council's Windows servers including Microsoft Exchange• Responsibility for the Councils Active Directory Organisation including Group Policy• Responsibility for Citrix Metaframe Farm (6 Servers) including Installations, maintenance and the publishing of applications• Responsibility for 13 SQL Servers both SQL 2000 and SQL 2005 including the creation of databases, upsizing of existing access databases and creation of maintenance plans and implementing SQL Security via Active Directory• Responsibility for ensuring Windows server virus software, OS updates and hardware updates are current.• Managing and maintaining the Council’s backup regime for Windows Servers.• Responsibility and management of the Councils Sidewinder G2 Firewalls including creation of objects, services and rules• Responding to issues that are raised through the ICT helpdesk.• Responsibility for the Council’s Email archiving process using EMC Legato EMailXtender for Microsoft Exchange• Manage the Council’s IBM Blade Centre, attached storage and fabric• Responsible for Councils Cisco powered core network infrastructure• Maintain Councils DNS records on Internal and External Domains.• Maintain Councils Public and Private IP address space.• Monitor performance of critical servers and core network devices. Frequently compare against previously measured baseline statistics to help determine and predict potential issues.• Maintain up to date documentation for all servers and network hardware detailing device tasks and configuration. Adhere to councils change management procedures for all configuration changes.• Provide end user support for Network related faults.

• Application support of Departmental Specific Applications• Upgrades to Databases and Applications in both Unix and Windows Environments• Development of new modules as per request from Department