Alan Connery Email & Phone Number

Client Relationship Management: Serve as the primary point of contact for clients, ensuring their pension and retirement needs are met through personalised support and ongoing communication.Account Oversight: Manage a portfolio of client accounts, overseeing the delivery of pension services and ensuring all solutions align with clients’ financial goals and expectations.Consultative Guidance: Provide expert advice to clients on pension options, retirement planning, and financial strategies, offering tailored recommendations based on individual circumstances.Service Coordination: Work closely with internal teams to ensure smooth delivery of services, including product implementation and ongoing account maintenance, addressing any issues promptly.Client Retention and Satisfaction: Monitor client satisfaction levels through regular feedback collection and performance reviews, ensuring high levels of retention and loyalty.Compliance and Risk Management: Ensure all client accounts comply with regulatory requirements and internal standards, addressing any risk concerns in collaboration with compliance teams.

Customer Support: Provide exceptional customer service, addressing inquiries and resolving issues related to vehicle sales, services, and maintenance.Problem Resolution: Act as the first point of contact for customers, swiftly resolving any complaints or concerns to ensure a positive customer experience.Appointment Scheduling: Coordinate service appointments, ensuring efficient time management and clear communication between customers and service teams.Sales Assistance: Support the sales team by answering product questions, assisting with test drives, and guiding customers through the vehicle purchasing process.Follow-Up Communication: Conduct post-service and post-sale follow-up calls to ensure customer satisfaction and maintain long-term relationships.Documentation Management: Maintain accurate records of customer interactions, service requests, and follow-up actions in compliance with company policies and procedures.

Sunderland, United Kingdom

Team Leadership: Oversee a team of production or service staff, ensuring that daily targets are met and team members are motivated to perform at their best.Performance Monitoring: Track and assess the performance of team members, providing feedback and implementing improvement plans to enhance productivity and efficiency.Training and Development: Facilitate the onboarding and ongoing training of team members, ensuring they are equipped with the skills and knowledge to perform their roles effectively.Quality Assurance: Ensure that all work performed by the team meets Nissan’s high standards of quality and safety, adhering to company policies and industry regulations.Problem Solving: Address and resolve any operational issues that arise within the team, quickly identifying solutions to minimise disruptions and maintain workflow.Reporting: Provide regular updates and reports to senior management on team performance, project progress, and any challenges that need attention.

Edinburgh, United Kingdom

Inventory Management: Oversee stock levels and ensure timely procurement of components and parts to meet production demands while minimising excess inventory.Supplier Coordination: Establish and maintain strong relationships with suppliers, negotiating contracts, managing lead times, and ensuring timely delivery of quality materials.Logistics Optimisation: Coordinate the transportation and distribution of parts, optimising routes and delivery schedules to reduce costs and improve efficiency.Demand Forecasting: Analyse sales and production trends to accurately forecast demand, ensuring the supply chain operates smoothly and avoids bottlenecks.Cost Control: Identify and implement cost-saving opportunities within the supply chain, focusing on improving processes and reducing operational costs without compromising quality.Compliance and Reporting: Ensure all supply chain activities comply with company policies and regulations, while regularly reporting on supply chain performance and identifying areas for improvement.