Alan Conway Email & Phone Number

Virginia Beach, Va, Us

Virginia Beach , Va, Us

Lead a team of 260 IT associates supporting a $2.3B global retail business consisting of 264 brick and mortar stores, 95 gas stations, 149 lodges, 16 distribution centers and an online presence (mynavyexchange.com) for the Navy Exchange. Major functions of IT include Applications, Networking, Security, Operations and Program Management Office.

Chesapeake, Virginia, Us

Led an IT team that supported Command Headquarters, 64 brick and mortar stores, 12 gas stations and online presence (shopCGX.com) for the Coast Guard Exchange. Major functions of IT include Applications Development and Support, Network Operations, Help Desk, Governance and Cybersecurity. Major initiatives completed include: upgrade of Financials system to cloud-based Microsoft Dynamics 365, replacement of POS registers and servers as part of the Windows 10 migration, support of technology needs for opening of new large format store in Centreville, VA, rollout of a Loyalty Rewards program at POS, installation of new EMV credit card readers and software at CGX gas stations, implementation of Ship from Store and Drop Ship capabilities for E-Commerce, switch to a mobile responsive website for an improved customer experience, move to a new E-Commerce fulfillment center to support continued growth, replaced outdated Avaya phone system with new hardware and software, introduction of new project management tools and processes including JIRA, and annual risk mitigation and PCI assessments for Store and E-Commerce environments. Member of the NRF CIO Council and 757CIO.

Wilmington, De, Us

Implemented monthly development releases for the Salesforce/Demandware E-Commerce platform with a focus on driving conversion and average order volume. Directed internal website technical team which completed daily content management updates and provided 24x7 support to internal business partners and third party call center. Managed the multiple phase Omnichannel program which added the following functionality: Order Online at POS, Reserve Online Pickup in Store and Ship from Store.

Columbus, Ohio, Us

Led a team of cross-functional associates and consultants in the multi-year implementation of new Manhattan Warehouse and Labor Management software across the supply chain. Managed the project budget which totaled $16M over four years. Delivered multiple releases per year of Oracle Point-of-Sale software which added new functionality on POS devices located at over 1500 stores in 48 states. Partnered with a third-party software vendor to install a campaign and email management system used to communicate to over 13M customer rewards members. Directed teams responsible for maintaining the AS/400 legacy applications and Teradata Data Warehouse and MicroStrategy Business Intelligence environments.

Menomonee Falls, Wisconsin, Us

Directed teams of managers, analysts and developers varying in size from 30 to 60. Owned support and vendor relationship for all JDA Merchandising applications. Partnered with a third party software vendor to execute a merchandise replenishment proof of concept. Implemented return-to-vendor and deconsolidation logic as part of the legacy distribution processes.

Menomonee Falls, Wisconsin, Us

Built an in-house permanent pricing system on newer technology to replace an old legacy version. Implemented Product Lifecycle Management software to support private label production processes. Partnered with a third-party software vendor to execute a markdown price optimization proof of concept.

Menomonee Falls, Wisconsin, Us

Built an in-house promotional pricing system used by store and customer facing systems. Implemented third party software for managing advertising production workflow and content creation. Reduced the large volume of in-store merchandise signage by eliminating redundant printing.

Menomonee Falls, Wisconsin, Us

Led the development, testing and implementation of the HR, Payroll and Benefits Administration systems. Coordinated the post-implementation support of the Accounts Payable and General Ledger systems.

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Computer Science