Alan Covington Email & Phone Number

Austin, Texas, US

Kansas City, Missouri, US

• Assist the internal Cerner VMWare Tanzu (formerly Pivotal Cloud Foundry) Platform team with GitHub pull requests, code reviews, and various support tasks to expedite changes and ensure system stability for multiple.
• Perform stem cell updates for the Tanzu Platform.
• Created New Relic monitoring using Terraform for multiple Cerner solutions.
• Continue to complete the tasks and responsibilities from my previous role as a Senior System Architect.

Kansas City, Missouri, US

• Provided system support for Cerner Direct after switching to the Pivotal Cloud Foundry (PCF) Platform hosted on Amazon Web Services (AWS).
• Built multiple components of the initial production PCF platform during a six-week workshop led by Pivotal.
• Conducted all deployments and changes made to Cerner Direct services on PCF.
• Established all monitoring in New Relic using synthetics and alerts.
• Managed the process to reclaim all servers after the PCF go-live.
• Coordinated with multiple Cerner resources from across the company to establish standardized Cloud solution documentation based off the Cerner Direct solution guide I managed.

Kansas City, Missouri, US

• Led the architectural transformation of the Cerner Direct system from physical nodes that required downtime to upgrade, to a fully redundant blue/green system on virtual nodes resulting in a substantial reduction in.
• Served as the IP Development liaison to all internal and external constituents.
• Primary resource for code deployments across production, testing, and development environments.
• Completed all change control for the Cerner Direct team.
• Attended daily Scrum meetings with developers as part of Agile development process.
• Conducted annual audits for capacity planning.

Kansas City, Missouri, US

• Maintained relationships with clients as primary contact and consulted on environmental requirements, projects, service requests, and escalations.
• Led weekly calls with client IT staff, IT Directors, and CIOs.
• Met regularly with Cerner Client Accountable Executives, CernerWorks Executives, and client directors to understand the needs of clients and ensure goals were met for both Cerner and the client.
• Ensured service level agreements (SLAs) were achieved by acting as primary contact for environment related issues including 24/7/365 on-call responsibilities to safeguard system uptime.
• Performed root cause analysis for all system issues and reported findings to executives.
• Evaluated hardware systems and created plans to reduce performance issues and increase productivity of the systems through upgrades and acquisition or modification of hardware.

Kansas City, Missouri, US

• Maintained regular client communication regarding projects, service requests, and escalated issues.
• Mentored multiple new System Engineers and interns.
• Attended multiple onsite client events as the CernerWorks Production Management representative.
• Managed client systems for compliance with organizational audits and CernerWorks Production Improvements and implemented necessary changes.
• Performed routine maintenance for AIX, HPUX, VMS, RHEL, and Windows systems including Millennium package installations, printer and account management, and resolving system performance issues and alarms.
• Assisted production owners with AIX, HPUX, VMS, RHEL, and Windows uptime, rolling, and downtime events for quarterly maintenance and upgrades.