Cisco Certified Network Engineer takes on challenging environments and performs technically advanced internetworking tasks to build, implement, and maintain reliable, secure, and high-performing network enterprise systems. ▪ Designs, plans, and builds physical and logical network designs and communicates opportunities to better the network environments with redundancy, increase network reliability, uptime, and information security. ▪ Passionate about staying current with new networking technologies, providing proof of concepts, and taking a leading role in evaluating the feasibility of new network products, technologies, and solutions to address enterprise business requirements. ▪ Delivers solutions that exceed expectations by assuming expanded roles: Data Center Manager, Wireless Engineer, IoT Engineer, Fiber Plant Specialist, TCP/IP Packet Analyst, Server Administrator, Information Security Specialist, and Project Manager. ▪ In-depth Cisco experience with Layer2/3/7 Technologies: DNS, OSFP, DHCP, Radius, TCP and UDP signaling, ethernet switching, VPC, multicast, broadcast, unicast, Cisco IOS, HSRP, physical layer issues (ethernet, single mode and multimode fiber, fiber optic SFPs), WAN, LAN, WLAN, default gateways, classless CIDER subnets, SD-WAN, VLANS, STP.

Communicated with investigative journalists to understand their big data needs. Performed data analysis and research in order to resolve any data quality problems so the data delivered was the highest quality possible. Created a data storage policy and process to improve data access, management, and information security.

In a fast-paced 24/7 production environment, supported thousands of restaurants across the US. Upgraded, troubleshot, and maintained network infrastructure and telecommunication devices, including hardware installs, software configurations, and outage resolutions utilizing the OSI model. Provided technical support for DNS and BGP connections as well as Cisco switches and routers. Recommended telecommunication purchases.

Performed first-level diagnosis and desk-side troubleshooting and support, applying strong customer service and problem resolution skills, as well as best practices for delivering IT services. Tracked issues and fully documented incidents and remedies into the IT Service Management tool.