Alan D. Email & Phone Number

The Hague, South Holland, Netherlands

Successfully manage a portfolio of 37,000 assets for an international company, ensuring meticulous tracking and maintenance of all equipment and software. Take a central role in the implementation of ServiceNow for IT Asset Management, harnessing the platform's capabilities to streamline and automate asset tracking, procurement, and lifecycle management.

The Hague, South Holland, Netherlands

In this job, I am providing support for users in Den Haag, the UK and other locations around the world. providing 1st and 2nd line support for end user and our other IT colleagues. the involves onboard and off boarding of staff members and contactors, supporting VMware Horizon, SAP NetWeaver and also ISA role for Authorizations with in SAP, Microsoft.

CHDR Leiden

in this job i provide support for end users, this includes iPhone configuration, android configuration, using the following programs, Jenkins, Microsoft Teams, office 365, windows 10 and 11 deployment on laptops. their own in-house system promises, also dealing with WVD and VMware. Intune and apple business manager, and also using Top desk

Den Haag, South Holland, Netherlands

Portknox for network issues Altiris software for the deployment of software to end users Bomger for desktop support DMS for documentation management Active directory for end user management and for management of desktops and laptops Support works for our ticketing system for the management and creation of tickets for issues and requests Configuration.

At Europol

Portknox for network issues Altiris software for the deployment of software to end users Bomger for desktop support DMS for documentation management Active directory for end user management and for management of desktops and laptops Support works for our ticketing system for the management and creation of tickets for issues and requests Configuration.

Noordwijk

First and Second line Hardware and Software support for all end usersMacintosh, Dell - image, Deployment and supportreimaging of windows and Mac OS machines HP, Xerox and Kyocera Network/personal printers support and maintenanceBMC Remedy - ticket systemSupport on Windows 7, OS X, Office 2010+Lotus notes 8.5+ configuration and support Installing Hardware.

Riejn

In this role I was responsible for making orders and arranging for equipment to be set out to engineer’s in the uk, Ireland and other countries in Europe, I also deal with issues of delivery problems and finding the best way to resolve this and to provide excellent customer service to internal and external suppliers

Rotterdam Area, Netherlands

The Central/Eastern/Northern Europe Operating Unit is the second-largest of ThyssenKrupp Elevator’s six Operating Units. This regional unit handles the sale, installation and servicing of elevators, escalators and moving walks.The Operating Unit’s headquarters – ThyssenKrupp Elevator (CENE) GmbH – is located in Essen in Germany’s Ruhr area, from where it.

Maastricht

In this role, I take breakdown calls from Mercedes Benz customers and I arrange breakdown assistance and advice for our customer, in the UK, and the Rest of Europe, Including international breakdown calls, I also deal with making bookings for car to go customer in America, and dealing with breakdown calls and any customer service enquiry that our customers.

Dunfermline

This is a call centre role where I am required to take incoming calls, make outgoing calls and provide technical support for customers via email from customers relating to their sky broadband Internet Connection. And to provide excellent customer service and to provide a resolution to most common problems the customers have with their broadband connection..

In this role I was responsible for the painting of industrial units that were to be shipped out to London Heathrow's new terminal. I was required to work to tight deadlines and had to maintain high level of professionalism in relation to using tools and adhering to safety regulations.