Alan Danielson Email & Phone Number

Oklahoma, United States

Key Account Representative for Western & Northwestern Oklahoma

Oklahoma City, Oklahoma, United States

• Collaborates daily with the Commercial Project Management team, Engineering, Operations, Contractors, Customer Service techs and Measurement/Regulations.• Oversees scheduling service lines and meter requests.• Review with project managers with relocations based on customer’s requests (pool, remodel, etc., costs associated with request).• Collaborates with Operations for workload, schedules work and helps provide efficiencies.• Monitors call volume to ensure answer rates are at or above department goal• Review & process Elevated Pressure Request for commercial and residential request

Oklahoma City, Oklahoma

• Ensure that all Helpdesk Contractual Performance Guarantees are met and /or exceeded• Monitors helpdesk service level intervals and quality control guidelines• HIPAA Compliance Official for PMC to ensure all policies are followed• Coordinates member Eligibility Issues with OHCA business analyst• Coordinates with OUHSC campus IT with service request• Performs Pharmacy Helpdesk Drug Reimbursement Review • Coordinates with OHCA and HP to ensure the phone and computer systems are operational

• Facilitated the Customer Service Supervisors expectations to the new hirer class • Business Segment Liaison for the Oklahoma City Site• Responsible for the productivity and quality of work processed• Ensure that all Performance Guarantees are met and/or exceeded • Coaching advocate performance and asses areas of opportunity• Emergency Response Team Member

• Trained Sales Associates within the General Merchandise Departments of the facility• Implement and enforce ethical standards with all state, federal, and company policies• Make a sound decisions within a timely matter for the correct needs of the facility• Maintain a professional working relationship with staff, customers, and suppliers

• Trained Associates on Federal Firearm Policy’s and State Wildlife License Sales• Provide quality customer service by effectively communicating with customers• Accurately, and efficiently stocking of merchandise throughout the facility• Direct and prioritize work assignments and complete other duties

Associate Of Science - As, Renewable/Sustainable Energy

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate Of Science (A.S.), Business Administration And Management, General