Alan Danielson Email & Phone Number

Oklahoma, United States

Key Account Representative for Western & Northwestern Oklahoma

Oklahoma City, Oklahoma, United States

• Collaborates daily with the Commercial Project Management team, Engineering, Operations, Contractors, Customer Service techs and Measurement/Regulations.
• Oversees scheduling service lines and meter requests.
• Review with project managers with relocations based on customer’s requests (pool, remodel, etc., costs associated with request).
• Collaborates with Operations for workload, schedules work and helps provide efficiencies.
• Monitors call volume to ensure answer rates are at or above department goal
• Review & process Elevated Pressure Request for commercial and residential request

Oklahoma City, Oklahoma

• Ensure that all Helpdesk Contractual Performance Guarantees are met and /or exceeded
• Monitors helpdesk service level intervals and quality control guidelines
• HIPAA Compliance Official for PMC to ensure all policies are followed
• Coordinates member Eligibility Issues with OHCA business analyst
• Coordinates with OUHSC campus IT with service request
• Performs Pharmacy Helpdesk Drug Reimbursement Review

• Facilitated the Customer Service Supervisors expectations to the new hirer class
• Business Segment Liaison for the Oklahoma City Site
• Responsible for the productivity and quality of work processed
• Ensure that all Performance Guarantees are met and/or exceeded
• Coaching advocate performance and asses areas of opportunity
• Emergency Response Team Member

• Trained Sales Associates within the General Merchandise Departments of the facility
• Implement and enforce ethical standards with all state, federal, and company policies
• Make a sound decisions within a timely matter for the correct needs of the facility
• Maintain a professional working relationship with staff, customers, and suppliers

• Trained Associates on Federal Firearm Policy’s and State Wildlife License Sales
• Provide quality customer service by effectively communicating with customers
• Accurately, and efficiently stocking of merchandise throughout the facility
• Direct and prioritize work assignments and complete other duties

Associate Of Science - As, Renewable/Sustainable Energy

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate Of Science (A.S.), Business Administration And Management, General