Alan Devlin Email & Phone Number

Gloucestershire, England, United Kingdom

• Improved the overall business processes and efficiency by running workshops with stakeholders and senior managers. Identified issues and solutions to their current challenges. E.g. Dual data entry, process bottle.
• Improved the user experience of Mosaic by ensuring the forms are “intelligent” and hide / show questions when necessary.
• Developed Mosaic forms and workflow including JavaScript.
• Specified and implemented a finance interface between Mosaic and Agresso, working collaboratively with the software supplier and the corporate finance team.

• Integrated the Bi-Borough Children’s services processes into Mosaic. This involved bringing the Bi-Borough processes together into a joint process where possible and allowing Borough specific processes when required.
• Designed and ran workshops with stakeholders and senior managers – streamlining processes and forms.
• Produced Visio diagrams of as-is and to-be processes.
• Detailed key decisions made within the workshops. Escalated issues to senior management when there was lack of consensus within the working group.
• Created Mosaic workflows and complex dynamic forms.
• Documented the new Mosaic build.

Yate, England, United Kingdom

• Implemented Mosaic finance module for adults and created and built the supporting Mosaic workflow and forms to enable the move of the as-is processes from Swift / Excel / Civica into Mosaic.
• Worked with the business to establish current as-is processes.
• Translated the as-is into the Mosaic system requirements, including transforming the historic process and moving “off system” work and data recording into Mosaic, by developing forms and workflows.
• Specified and tested the Finance Interfaces for Accounts Payable and Accounts Receivable between Mosaic and corporate finance system Civica.
• Implemented Financial Assessments on Mosaic to enable the calculation of client bills on the system.
• Set up and implemented automatic charging regimes.

Harrow, England, United Kingdom

• Worked with social care senior management, social workers and the external consultancy “Partners 4 Change” to implement “The Three Conversations” model within Mosaic by designing and building workflows and forms to.
• Designed, built and implemented a new Adult Pathway to support a business restructure and realise cost savings and process efficiencies across Adult Social Care:
• Reduced delays in collecting client contributions where the citizen is receiving a chargeable service.
• Ensured citizens are financially and Care Act assessed in a timely manner by streamlining the workflow and redesigning the forms in Mosaic to make them fit for purpose.
• Amended workflow and forms to maximise reablement services to reduce long term costs.
• Streamlined social care processes within Mosaic to enable the handling of increased demand for care to be delivered without increasing staffing costs.

Barnet, England, United Kingdom

• Liaised between the Social Care business and Capita to reimplement Mosaic and improve its effectiveness within the organisation.
• Produced full Mosaic Build Documentation based on the current implementation.
• Introduced an environment strategy to allow for controlled development, test and reporting environments.
• Introduced a formal Change Control process, supported by the build documentation and environment strategy.
• Managed Mosaic workflow, forms and finance improvements to resolve post go live issues.
• Identified post go live data migration issues and agreed retrospective fixes within the live system.

Greenwich, England, United Kingdom

• Assisted senior management, to identify and implement financial improvements for adult client billing.
• Improved the financial assessments process and finance processes to maximise income from client billing and improve data quality.
• Rationalised the Mosaic forms and workflow processes.

Lincolnshire, England, United Kingdom

• Responsible for the overall build of Mosaic workflow and forms across Adult’s, Children’s (Including Group Working), Early Help, Education, Fostering and Adoption, Finance. For circa 1500 users.
• Collaborated with Mouchel and Serco to identify financial processes that could be moved to Mosaic as part of a major IT partnership change for Lincolnshire County Council.
• Managed the day-to-day activity of the technical project team of six to eight people.
• Ensured business change and efficiencies were identified and delivered. These formed the main driver for the project implementation. Ensured the social care business were fully engaged and taken on the implementation.
• Engaged with Serco to ensure a knowledge transfer to their Mosaic support team.
• Responsible for overall test plans of the Mosaic build and data migration.

South Shields, England, United Kingdom

• Programme managed the implementation of LiquidLogic Social Care Systems and ContrOCC finance system for Adult’s and Children’s, replacing Northgate SWIFT/ICS.
• Led the relationship and change management required between BT and South Tyneside to move from SWIFT to LiquidLogic.
• Managed the implementation team, working to tight timescales.
• Consultant for all the service areas Adult’s, Children’s, Finance, Data Migration and IT infrastructure.

Lincolnshire, England, United Kingdom

• Produced the requirements document for a replacement Case Management system for Adult’s & Children’s Social Care and Public Health, to enable the system procurement process.
• Completed rapid analysis of all the council’s IT systems and third-party interfaces that could potentially be impacted by a new system.
• Produced documentation of current and potential system replacement, integration and interfaces.
• Documented current high level as-is processes for Children’s, Adult’s, Finance and Public Health.

London Area, United Kingdom

• Project managed the business analysis, implementation and migration of Supporting People and Contracts functionality from SWIFT to frameworki.
• Ran Social Care and finance workshops to ensure users understood available options, thus allowing informed decision making for a new frameworki build for adult’s called the New Customer Journey.
• Built workflow, forms and finance within frameworki.
• Produced full documentation of the finance build and workflow within frameworki for the areas implemented.

London Area, United Kingdom

• Account Manager and Consultant for frameworki and mosaic across multiple local authorities.
• Managed Service Level Agreements between Corelogic and the local authorities.
• Project managed the implementation of Social Services systems for both Children’s and Adult’s Services.
• Liaised effectively with stakeholders from Social Services, IT and Local Authority project teams and senior management.
• Completed project scoping to ensure successful implementation given time and resource availability.
• Trained project teams on the best practice use and configuration of frameworki.

Milton Keynes, England, United Kingdom

• Managed a team of eight Data Migration and Integration Consultants based throughout the UK.
• Provided data migration and integration consultancy for local authorities.
• Prioritised workloads across the team and resolved customer issues to ensure successful completion of projects.
• Supervised the data migration work streams for 70 migrations spanning social care, document management, housing and Supporting People systems.
• Implemented the Anite “Integrated Children’s System” (ICS) across the Anite local authority customer base.
• Delivered technical training for Ebase, Altova XMLSpy and StyleVision to enable clients to maintain and develop eforms for ICS and AIS.