AeroLeads people directory · profile
Alan Dickson Email & Phone Number
Head of Service Management
at
Community Fibre Limited
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Service Management
Location
Greater Glasgow Area, United Kingdom, United Kingdom
Who is Alan Dickson? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Alan Dickson is listed as Head of Service Management at Community Fibre Limited, based in Greater Glasgow Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Alan Dickson.
Alan Dickson previously worked as IT Service Operations Manager at Community Fibre Limited and Principal Technology Partner at Bt. Alan Dickson holds Mechanical Engineering from University Of Glasgow.
Company email context
Email format at Community Fibre Limited
This section adds company-level context without repeating Alan Dickson's masked contact details.
Community Fibre Limited
Review company-level records connected to Alan Dickson before choosing the right outreach path.
Profile bio
About Alan Dickson
Alan Dickson is a Head of Service Management at Community Fibre Limited. Colleagues describe them as "I've had the pleasure of reporting to Alan for the past 2 years in BT but our paths first crossed over a decade ago working on IVR. In the time I have known Alan he’s been a knowledgeable, reliable and enthusiastic part of the company! Professionalism goes without saying and he has a fantastic track record of deliverables most recently with the Retail Refresh. But what really makes Alan stand out is his first class managerial skills. I have seen first-hand how he gets the best from each of his team members. He’s approachable, supportive and always inspiring others in their roles and careers with his honesty, wisdom and warm personality." and "Alan Dickson is an exceptional professional, and it has been an absolute pleasure working alongside him. His down-to-earth sensibility and refreshing sense of humor make collaborating with him enjoyable, especially in an industry where simplicity can often be overcomplicated. Alan's technical expertise is unparalleled, and he consistently combines this with an innate ability to ask the right questions, ensuring that every project stays on course and delivers above expectations. When we worked together on upgrading the retail stores’ networks and infrastructure, moving from outdated xDSL and MPLS solutions to a state-of-the-art, software-defined network with fiber connectivity, Alan demonstrated brilliance in every aspect. He pushed us to think beyond traditional limitations, always challenging the status quo and driving us to deliver the best. His ability to blend technical precision with forward-thinking strategies was instrumental in the success of the project. The result was a world-class network that not only exceeded customer expectations but also earned Cisco’s prestigious Network of the Year award in 2023 and BT’s Support Team of the Year award in 2024. Alan is a leader who inspires those around him, making every meeting—whether virtual or face-to-face—both productive and engaging. His dedication, combined with a relentless pursuit of excellence, made a significant impact on this project. I highly recommend Alan to any organization that is looking for someone with deep technical acumen, strategic insight, and an unwavering commitment to success."
Current workplace
Alan Dickson's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Alan Dickson work experience
A career timeline built from the work history available for this profile.
It Service Operations Manager
Principal Technology Partner
As Principal Technology Partner I spearheaded the IT and network delivery to 430+ EE Retail stores and 4,000 users across the UK, driving innovation and operational excellence. Leadership & Management: Managed a multidisciplinary team of UX designers, solutions architects, technology partners and delivery managers, coordinating efforts with internal and.
Jun 2019 - Oct 2024
Senior It Service Manager - Digital, Integration And Api Services At Ee
- Responsible for ensuring the stable and smooth running of the EE Integration environment which underpins the key services running within the IT estate. This includes ensuring all SLA agreements are in place and on.
- Support the investigation and resolution of major incidents working with multiple support teams
- Run service review meetings with suppliers and customers
- Produce management reports or ad-hoc updates where appropriate
- Manage multiple work-streams effectively
- Manage weekly forums to review low priority incidents and identify repeat issues
Jul 2014 - Jun 2019
Senior It Service Manager - Campaigns And Strategic Projects
Support the delivery of key strategic projects as lead Service Manager coordinating both pre and post release activities ensuring operational readiness before launch and the transition to operational stability post launch. Managing the delivery and continuous improvement of applications used by the Campaigns area of the business.- Lead Service Manager on.
Oct 2012 - Jul 2014
Senior It Service Manager (Crm Services)
- Manage the relationship with all out-source Service Partners and Vendors
- Reviewing, challenging and approving quotes and invoices from suppliers
- Negotiating and maintaining Service and Operational Level Agreements with Customers and Suppliers using ITIL best practices
- Producing information for and conducting service reviews with all parties analysing performance and implementing recovery plans when required (requires international travel)
- Working with the Service Management team as the primary contact with out-source partners and
- Supporting the delivery of new service partners
Jun 2011 - Oct 2012
Itil Qualified Service Level Manager - Contact Centres, Genesys Application Suite & Ivr
Primarily focus is to maintain good working relationships at all business levels across seven clients including five out-source companies. One of the key responsibilities is to ensure that the Service Delivery of all major IT application and services meet the business requirements by liaising with IT teams both on and off-shore. I conduct performance.
Oct 2007 - Jun 2011
May 2006 - Oct 2007
Business Analyst
Business Analyst supporting multi-million pound projects on behalf of Customer Services
Oct 2004 - May 2006
1 education record
Alan Dickson education
FAQ
Frequently asked questions about Alan Dickson
Quick answers generated from the profile data available on this page.
What company does Alan Dickson work for?
Alan Dickson works for Community Fibre Limited.
What is Alan Dickson's role at Community Fibre Limited?
Alan Dickson is listed as Head of Service Management at Community Fibre Limited.
Where is Alan Dickson based?
Alan Dickson is based in Greater Glasgow Area, United Kingdom, United Kingdom while working with Community Fibre Limited.
What companies has Alan Dickson worked for?
Alan Dickson has worked for Community Fibre Limited, Bt, Ee, Everything Everywhere Ltd, and T-Mobile.
How can I contact Alan Dickson?
You can use AeroLeads to view verified contact signals for Alan Dickson at Community Fibre Limited, including work email, phone, and LinkedIn data when available.
What schools did Alan Dickson attend?
Alan Dickson holds Mechanical Engineering from University Of Glasgow.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Alan Dickson you were looking for.
View similar profiles
