Providing system, application and batch monitoring, 1st and 2nd level fix, batch scheduling on Midrange and Mainframe systems. Monitoring and controlling work flow through job queues and console messages, as required or assigned, ensuring that completion deadlines and production standards are met.Cross-platform monitoring utilising HP Openview

Collection and delivery services as an Owner Franchise Driver, delivering up to 130 parcels per day whilst arranging collection from residential and business properties. Working six days per week to various areas within the North West

Acting in a Problem and Incident management capacity to support, manage and resolve high level business impacting faults with responsibilities including;• Support internal Audit applications within the Small Applications team (SWAPP) dealing with a wide range of applications spread across the whole DWP platform, using Unix, SQL, Windows and other technologies. • Acting as first line support for internally raised incidents, (e.g. batch failures) and expertly handling high severity incidents to restore IT services in a timely and controlled manner; • Analysis of incidents raised by the customer on DWP’s Service Management toolset then using a range of tools to resolve incidents including: Knowledge-based tools ; application dependent tools for database queries, data analysis and fix; and front end client access; to determine root cause and preventative measures on a number of IT systems/applications• Undertaking day to day batch and application support activities; • Release Management - including the impacting, planning and subsequent deployment of releases of code; adhoc tasks as required to support and maintain the systems to minimise disruption; continually striving to find improved processes, tools and ways of working to drive service quality and efficiency;• Working in tandem Development teams staff, both in-house and within third party suppliers, to complete fault issue investigation and ensure successful deployment of changes;• Working in tandem with suppliers within the Hosting and Desktop areas to provide a joint end to end operational and service management support environmentOperate and support solutions as directed and according to Departmental policy and process Work in a team of IT Operations specialists and engineers ensuring services are delivered and operated as required Works with supporting third parties in the provision of IT Operations services Provides capability to projects, developments and campaigns

• Reporting to the Technical Operation Shift Leader.• Production processing, backups and media management runs relating to the AS400 ICOMS systems.• Monitoring the entire Virgin media estate including the London Underground WiFi system.• Working a 24x7x365 Shift in an Operations Control Bridge with a team of five operators.• Incident management – Coordinates and manages the resolution of incidents, escalations and problems. This includes initial analysis, prioritisation, escalation and communication of technology incidents out off hours and supports the process within hours. Ensuring business impact of incidents is clearly understood, escalating both functionally and hierarchically where required, throughout the lifecycle of an incident, this involves liaising with 3rd party companies.• Deputise for the Team Leader where required, ensuring service levels are maintained.• Monitor environmental systems 24x7 across multiple locations, escalating issues to minimise any risk to the supporting technical infrastructure• Using CONTROLM,Netcool, Remedy, Tivoli, Patrol and BMS Monitoring systems.• Assist to maintain in live system automation tools making sure that all billing runs and other automated jobs complete without any service impact and keep to the SLA agreed by the business. • Responsible for ensuring compliance with relevant standards e.g. ITIL, Sarbanes Oxley, ISO17799, COBIT, and internal external auditing authorities. Take timely action to remediate deficiencies and address key risk areas.• Work with the Lead Analyst to ensure a proactive relationship between Operations and its customers, which promotes team values and understands customer requirementsComplete personal and team objectives in conjunction with batch processing and monitoring by utilising workload gaps in a professional manner and contribute to regular Operations meetings.

Key Duties and responsibilities• Responsible for the running of the BACTEL-IP processes for all the nationwide databases.• Sending and receiving BACS files on ICOMS CMS system.• Specifying in processing DD Payment Files, AUDDIS files, ADDACS files and ARRUDS files.• Responsible for the training of BACS to Computer Operating staff.• Responsible for the relocation of BACS from Knowsley to Birmingham and the training of all billing staff.

Key duties and responsibilities• Manually processing all incoming payments received by mail.• Batch Processing for Cash, Credit Card and Cheque payments.• Responsible for the team and ensuring everyone’s totals are correct.

Key duties and responsibilities• Handling and resolving complex customer enquiries over the phone. • Dealing with day to day complaints, resolving any issues and keeping the customer.• Delivering a first class, professional customer service.• Dealing with all billing queries. • Upgrading, downgrading and changing the customer’s services on request.