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As the Director of Sales and Operations at MILANJ DIAMONDS, a leading retailer of luxury jewelry, I oversee the daily operations, sales performance, and customer satisfaction of the company. With over 20 years of experience in the luxury retail industry, I have a proven track record of delivering exceptional results and exceeding expectations.My core competencies include new business development, process improvement, customer relationship management, and team leadership. I am passionate about creating and maintaining long-term relationships with our clients, partners, and suppliers, and ensuring that every interaction reflects our brand values and standards. I am also committed to fostering a culture of excellence, innovation, and collaboration among our staff, and empowering them to achieve their personal and professional goals.
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Store DirectorPrecision WatchesPhiladelphia, Pa, Us -
Rolex LiaisonPrecision Watches Jul 2024 - PresentLower Gwynedd, Pennsylvania, Us -
Timepiece SpecialistPrecision Watches Mar 2024 - PresentLower Gwynedd, Pennsylvania, Us
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Director Of Sales And OperationsMilanj Diamonds Jul 2023 - Apr 2024 -
Director Of Customer RelationsCliq Jewelry/ Superfit Inc, Jul 2021 - Jul 2023Philadelphia, Pa, Us -
Relationship ManagerHeartland Dec 2020 - Sep 2021Oklahoma City, Oklahoma, Us -
Remodeling ConsultantPower Home Remodeling Mar 2020 - Dec 2020Chester, Pa, Us -
Director, Client Services And Retail OperationsHamilton Jewelers May 2014 - Mar 2020Princeton, New Jersey, UsGeneral Purpose: Function in leadership role as Director of Service Department Managers, Service Associates Technical Staff, and Service Coordinators in both NJ & FL. Chief role of Client resolution specialist acting as on-floor liaison between external clients and staff. -
Director Of Client ServicesHamilton Jewelers Apr 1999 - Mar 2020Princeton, New Jersey, UsElevated store's customer satisfaction index from 75% to 98% within two years.Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.Served on special taskforce charged with the turnaround of stores that were not achieving corporate expectations. Trained CSRs and managers in five such stores, and contributed to significant improvements in their customer satisfaction levels and sales volume.Exemplified the second-to-none customer service delivery in all interactions with customers for which Hamilton Jewelers is nationally renowned.
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Customer Service ManagerHamilton Jewelers Jan 2000 - Jun 2004Princeton, New Jersey, UsPromoted to management position to recruit, train and supervise fifteen customer service representatives and technicians. Fostered an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance. Managed front-end operations to ensure friendly and efficient transactions at checkout.
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Marketing And Direct Sales ManagerVictory Systems Mar 1997 - Apr 1999; Marketing and Sales manager for proprietary software products and consulting servicesSelected Contributions:Managed contacts for all prospective contacts and business opportunities.Managed complex schedule and managed office contacts. -
Assistant ManagerSoftware Etc Apr 1997 - Feb 1999
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Assistant ManagerSoftware Etc. Jan 1995 - Mar 1997Repeatedly promoted to more responsible positions, culminating in a management role with oversight for all store operations. Directed six employees and managed sales, inventory and merchandising. Maintained high standards in customer service and sales and complied with regulatory guidelines. Selected Contributions:Managed fast paced, high volume business including technical support to public.Introduced training programs that enhanced employee performance and helped build a motivated workforce.Mentored junior staff members in the areas of customer service, technical support and sales.
Alan Dowler Skills
Alan Dowler Education Details
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GiaDiamond/Diaond Grading -
Hopewell Valley Central High School
Frequently Asked Questions about Alan Dowler
What company does Alan Dowler work for?
Alan Dowler works for Precision Watches
What is Alan Dowler's role at the current company?
Alan Dowler's current role is Store Director.
What is Alan Dowler's email address?
Alan Dowler's email address is al****@****ers.com
What is Alan Dowler's direct phone number?
Alan Dowler's direct phone number is +160968*****
What schools did Alan Dowler attend?
Alan Dowler attended Gia, Hopewell Valley Central High School.
What skills is Alan Dowler known for?
Alan Dowler has skills like Retail, Merchandising, Luxury Goods, Store Management, Sales, Management, Jewelry, Watches, Visual Merchandising, Wholesale, Customer Service, Marketing.
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