Alan Downward Email & Phone Number

Managing training programmes for the commercial development of 1300+ divisional team members across 185 centres for Europe's largest fast fit parts company with a £300m turnover.* Initially assessing training strategies and implementing comprehensive changes by developing effective working relationships with Divisional Director, 13 Operations Managers and head/divisional office teams.* Project managing the establishment of a state-of-the-art divisional training academy that meets delegates' expectations and achieves corporate training objectives and targets.* Co-designing, implementing, and personally conducting training programmes including the company induction programme, the successful management of a Kwik-Fit centre, and sales training.* Increasing the independent mystery customer scores by 10% across centres through implementation and management of a first-class customer care training programme.* Liaising with internal and external contacts, agencies and suppliers to optimise training opportunities.* Consistently achieving project conclusion against timescales, quality standards, budgets and stakeholder aims by carrying out forward planning, report writing, communication and delivery.* Managing accurate and timely completion of the nomination process for up to 180 delegates per month by assisting operations managers in selecting their most suitable delegate, and communicating information regarding courses including accommodation, timetables and changes to maximise opportunities.

* Initial 6-month contract for the world's largest supplier of contract catering services with a $16 billion plus turnover successfully integrating 30 HBOS offices and its staff within the Aramark catering structure.* Employed full-time and promoted to this position managing the corporate training needs and strategies for the development of 2500 team members within 100 sites nationally. * Partnering the senior management team to ensure the strategic business plan is fully supported, and effectively implementing the divisional training plan.* Successfully integrating the teams of new contracts won, and creating and delivering bespoke training packages to meet the needs of the accounts.* Managing projects including change management, training package design, and development program needs analysis, and designing and facilitating workshops for senior management teams.

* Initially employed as Projects Training Manager (interim) creating a generic induction programme and 6 brand specific training packages including Costa Coffee and Wimpy, then retained to oversee the training process for all sites and H/O for this £5m project to outsource all administration processes to IBM India.* Promoted to this position managing the profitability of the units within the catering department of Hamilton MSA, and 2 teams comprising department managers, supervisors and up to 30 team members.* Increasing team induction completion by 62% and brand skills by 60%, reducing the costs to the business by focussing on staffing levels and productivity, stock wastage and order levels, and reducing sickness levels from 24% to 7%.

* Working with Operations Director and 7 area managers to deliver focussed training and development of 2800 staff and the management teams within 78 Carvery and Henrys restaurants and 31 Premier lodges.* Nominated for a Sainsbury training award for innovation, and redeveloped BII on licence programme that increased pass rate from 35% to 95%. General Manager of a number of Hotels, Restaurants & Bars

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Education record