During my career, I have worked in a range of positions for small and large companies such as National Opinion Polls, News International, Tiscali Internet, ComDirect (Commerzbank), ING Bank and Fujitsu Technology Solutions. I have co-ordinated and managed a wide range of projects from planning to implementation and have been responsible for the training, support and management of other employees. I am strong in technical environments and I am adept at problem solving and delivering to deadlines. I have excellent communication skills and like to regard myself as a people person. I consider myself to be dynamic, proactive, energetic, empathic and have an easy going personality which enables me to work under pressure and manage stressful situations. • Vendor management• Service Delivery Management• Contract implementation and adherence• ITIL Process Management• Technical authoring• Service Integration Management• Quality Control & Continual Service Improvement• Major Incident & Escalation Management• Problem Management