Technical Support
CurrentProvided technical support for customers via phone, email and chat;responded to customer inquiries promptly and professionally.Complete daily communication and work within the Microsoft officeenvironment.Provide clear and detailed notes for all communication withtechnicians, customers, or anyother updates related to a ticket.Identify priority tickets with technicians onsite and proactively workthose tickets to meetcustomer expectations, not limited to emergency tickets.Work with CPT's ticketing system and with our customer's ticketingsystem when necessary.Provide technical support to our field technicians for a wide range ofcustomer equipment below but not limited to.o Voice/Data equipment and cabling.o Demarc equipment and cabling.o Amplifier and Audio equipment and cabling.o Security Camera equipment and cabling.o Access Control equipment and cabling.o Phone system programming and troubleshooting.o POS equipment and cabling.