Alan Egan Email & Phone Number

Ireland

• Collaborate with stakeholders at all levels, across global teams in customer experience transformation projects.
• Utilise analytical skills with meticulous attention to detail to identify negative trends and their root causes to find solutions and drive improvements.
• Taking ownership, project management, data governance, issue escalation, dashboard creation, deep diving, data analysis, auditing, reporting.
• Create and update Standard Operating Procedures (SOPs) to maintain clear and effective processes that follow GDPR and data governance compliance requirements.
• Garnered global recognition within Amazon for developing a new policy.
• Voted "most valuable person" by my peers.

Tralee, County Kerry, Ireland

• Develop and deliver with high attention to detail, engaging and informative lectures to medical students.
• Administer and grade examinations.
• Monitor student’s academic progress and aid their development.
• Develop and deliver tutorials and workshops to students.

Tralee

• Manage an EU FP-7 research project that developed an assay for cell proliferation and toxicity testing on a CHO-S cell line.
• Involves creating methodologies, managing and delegating time-critical mammalian cell culture experiments, performing data analysis with exemplary attention to detail, and weekly reports for stakeholders of all levels.

Ennis, County Clare, Ireland

• IT manager for a broad range of stakeholder companies.
• Research with careful attention to detail stakeholders needs to design, build, install, configure, maintain and update their IT infrastructure.
• Lead meetings, advising. training, and supporting stakeholders of all levels.
• Data governance, data control, create documentation and knowledgebase articles to support users.

Shannon, County Clare, Ireland

• Manage a team of 25 technical support agents for Samsung mobile devices and brown goods.
• Involves creating SOPs, training materials, and troubleshooting guides for agents.
• Onboard and train new agents.
• Monitored agent performance with high attention to detail, provide coaching to underperforming agents to help them excel in their role.

Master Of Philosophy - Mphil, Immunology

Diploma, Full Stack Software Development

Research Master'S Degree, Cell/Cellular And Molecular Biology

Bachelor'S Degree, Pharmaceutical Sciences

Bachelor Of Engineering (B.Eng.), Electronic Engineering

Microsoft Certified Solutions Associate