• Implementing enterprise-wide on-premise telecommunication solutions' migration to cloud-based as a service contact center and unified communications offerings• Design major communications systems Create system diagrams and implement complex communications transport. Assist in planning for the future strategy of telecom• Design, evaluate, and administer, enterprise-wide on-premise telecommunication solutions before during and after migration to cloud-based as a service contact center and unified communications where comparable work continues today• Configure and manage call accounting systems by maintaining databases, producing reports of calls, tracking calls as requested and resolving problems; analyzing the systems for cost-effectiveness and recommending ways to cut maintenance costs and use the revenue to enhance system performance• Manage the implementation of solutions and managing vendors responsible for solution configuration. • Conducts and develops proactive maintenance designed to ensure optimal performance of the telecommunications system. • Develop business continuity and disaster recovery plans feasible only in cloud offerings• Develop test plans and perform post-installation testing to verify performance. Identify, isolate and rectify performance issues• Routinely work with multiple vendors including telecom carriers to manage routing, provisioning, and testing of ACD, PRIs and SIP trunks• Collaborate with IT Systems Administrators during new hardware/software implementations handling all tasks related to telecommunications• Provide configuration and problem resolution support for the company's Siemens/Unify/Atos Call Manager telephone system • Take personal ownership of customer's issues, and follow problems through to resolution, ensuring complete and thorough solutions for both internal, external customers