Alan E. Email & Phone Number

Ciudad Juárez, Chihuahua, Mexico

• Monitor and coordinate customer product claims throughout the entire complaint life cycle.• Evaluate product complaints from a clinical and technical perspective. • Make sure the customer voice is properly recorded within our systems and assure every case is logged using best documentation practices to complete a proper product analysis, root cause determination and Quality Engineering review when needed.• Ensure compliance with the company's Quality System policies and procedures and applicable external regulatory requirements.

Ciudad Juarez, Chihuahua, México

Ciudad Juárez, México

• Planned and executed online assets for product launches and campaign strategies.• Ideated strategic solutions to enhance the online experience of identified clients.• Created gated content and online assets to move clients into sales.• Coordinated content translation to meet regional campaign needs. Achievements: Audit of content published in former web platform to support company's digital transformation. Over 5,000 regional web pages across the global domain identified, classified, and unpublished.

Ciudad Juárez, México

• Created web pages for strategic campaigns in the Americas region.• Coordinated and executed virtual events. Go-live of on-demand materials.• Managed Social Media as Community Manager: Facebook, LinkedIn, YouTube and Twitter.• Language lead: Reviewed and edited translated content.Achievements: Internal Marketing Rockstar Award - granted for designing, maintaining and executing the web interface for global event which hosted around 4,000 clients in 7 cities across the Americas region.

Ciudad Juárez, México

• Coordinated print and design of promotional assets: invitations, brochures, signage, etc.• Acted as web designer for Mexico branch: landing pages, event pages, regional promotions.• Multimedia owner: Planned and executed regional virtual events and videos.Achievements: Reduced yearly print and merchandising expenses by 55% granting the Marketing Communications department a wider budget for other campaign strategies.

Ciudad Juárez, México

• Drove customer success: helped accounts accomplish their communication goals.• Lead and coordinate Graphic Design Team to meet client expectations and needs.• Executed campaign strategies: media planning, media buying, results and analysis.• Implemented internal communication strategies for various manufacturing industries in Ciudad Juarez.• Executive event planner: linen, catering, event logistics, promotional gifts, etc.

Philadelphia, Pennsylvania

Assisted the Classifieds section of the newspaper. Research for potential new businesses. Account managing. Development of Marketing Strategies for Classifieds section.

El Paso, Texas

Graphic Design: Design of workshop flyers, posters, invitations and programsCampus distribution of promotional assets (posters, flyers, invitations, etc.)Assisted in events logistics (conferences, workshops)Management of workshop databases

El Paso, Texas Area

Collection of primary data through transcriptionData codification (data analysis).Assisted in preparing documents for conference presenters.Participated in International Academic Conference: ANUPI, Puerto Vallarta, Mexico, Sept 2007

Media Advertising, Marketing

Activities and Societies: University Honors Program, Carita Organization

Highschool