Alan Evans Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

• Analyze and identify opportunities to route card payments to best performing processor which has resulted in over $1 million in annual revenue gains
• Utilize Excel and SQL to analyze and identify opportunities to increase revenue related to billing
• Optimize retry and cascade logic to increase subscription success rates
• Create and maintain Looker dashboards that monitor payments and subscriptions
• Assist fraud and risk team to identify trends and mitigate risk to the company

San Juan, Puerto Rico

• Applied knowledge of Excel and SQL to analyze online payments and risk providing insights to upper management to make business decisions
• Worked with database team to create different ways to analyze data
• Worked with development team to create and improve online payments and products

Denver, CO

• Applied knowledge of Excel and SQL to analyze chargebacks, fraud, and payments which allowed the company to make strategic decisions that reduce losses
• Used analysis to present to upper management enabling them to make informed decisions which reduced the company’s global fraud to sales ratio and overall losses
• Pulled data using SQL for other departments including Compliance, Customer Service, and Marketing which allowed them to increase their productivity and hiring capacity
• Managed rule engines that identify fraudulent payments and allowed more legitimate customers through reducing customer friction
• Created procedures training documents for how to use new payment methods and products which led to more efficiency and identification of fraud

Denver, CO

• Became the first Transaction Monitoring Specialist in the Denver office
• Monitored transactions by identifying fraudulent payments saving the company more than 20K USD each month from potential chargebacks and losses
• Trained agents monitoring transactions which increased their productivity and ability to identify fraud
• Managed agents monitoring transactions to ensure that transactions placed on hold were actioned within less than 30 minutes of creation

Denver, CO

• Part of the US Customer Service launch, tasks included answering customer phone calls, responding to customer emails, chats, and processing compliance documents and information
• Worked in both English and Spanish with customers on a daily basis

Taught English to students including kids, teenagers, and adults-Performed placement exams-Did tutorials for students

Assistant for Longmont Area school-Taught English classes to immigrants from various countries-Helped with organization and attendance for English classes taught at Indian Peaks School-Worked with salesforce database to inscribe names and information

Bachelor'S Degree, International Affairs And Spanish

Bachelor Of Arts, International Affairs And Spanish

ISA Study Abroad Program Argentina (Latin American Studies and Courses with Argentine Students) Buenos Aires, Argentina. March 2011-July.

International Affairs And Spanish

Transferred to the University of Colorado after a year and a half