Alan Everson Email & Phone Number

Mableton, Ga, Us

Alpharetta, Ga - Avionics & Display Systems Products Division

Ensure the assigned supply base satisfies Internal Site Stakeholders requirements for Production, MRO and O&R Goods and Services.Execution of Purchase Orders to new or existing suppliers utilizing Ariba platform.Control the cost of purchased materials utilizing a variety of process tools Solid problem-solving skills. Must successfully address day-to-day supply problems, including delivery execution, and accounts payable discrepancies.

Roswell, Georgia

Performs duties as Procurement Analyst supporting Microsoft D365 ERP data migration rollout initiativeWorks in conjunction with Sales & Production Manager determining product line, raw material, WIP, and packaging migration requirementsUtilizes QlikView Access Point to export CVS Excel reports for analyzing for Supply Chain data Designs Excel spreadsheets applying appropriate formatting, built on D365 project requirementsInvolved with the design of “naming conventions” for over 3K items, including, capturing updates for team review Communicates with Buyer/Planners, determining necessary product line data points to be included with D365 migrationAssists with research or data entry projects in Mainframe (AS400), such as Product Site Transfers, etc.Effectively utilizes MS Office applications to convey relevant information to team members in a precise manner

Alpharetta, Ga

Supported Indirect Procurement as a Purchasing Analyst for a company of 5000+ employees and is a leader in the Healthcare Services Industry Utilized Ariba daily as P2P tool for PR Processing, Analytical Reporting (KPI), and Invoice Inquiry tasksFacilitated Ariba catalog integration with assistance from Internal Stakeholders, Vendors, and Ariba Partners Department SME for the Ariba procurement platform Gathered, Correlated, and Analyzes commodity spend data scrutinizing opportunities to increase efficiency and reduce costsCrafted and Maintained various Procurement processes, communicating to end-users through formal training initiativesEstablished and maintained critical Enterprise relationships, balancing vendor requisites with that of the customerSupported robust and impartial RFQ vendor engagements based on the customers identified requirementsActive participant in supplier contract negotiations ensuring Procurement and Company interests are consideredParticipated as Member of IT Contract Assessment and Renewal Team, responsible for identifying Top 20 IT Suppliers, coordinating renewal strategy based on stakeholder objectives

Atlanta, Ga

Supported indirect buying needs for over 2000 stores and corporate purchasing agents as a Global Commodity Specialist, Purchasing Coordinator, and Procurement Support Specialist. Assisted Marketing / Advertising partners as Successful Global Commodity Specialist (Assistant Buyer) for Fortune 22 Company, purchasing highest quality product at the lowest possible priceRepresented company negotiating and executing agreements in accordance with legal department approvalEvaluated suppliers based on price, quality, service, support, availability, reliability, production, distribution capabilities, and the supplier's reputationManaged supplier relationship for “THD Collections”, an employee web-based catalog averaging ~$8MM annual salesConferred with internal customers at all levels determining sourcing requirements and budgetary limitationsVisited supplier plants and distribution centers to examine and learn about products, services and prices Created reports, charts and graphs of findings Worked closely with New Store Planners as Purchasing Coordinator for all IT and Fixture components; submitted Purchase Orders, tracked shipments, successful in opening new stores on time Developed standard operating procedures for offshore call center, providing 3rd level support for escalated procurement inquiries Supported 20+ affiliates, and ~5000 corporate customers as a Procurement Support Specialist Solicited quotes and Prepared Ariba purchase orders for goods and services Worked closely with inventory team, prioritizing sourcing decisions based on inventory forecasts Member of 5-person procurement support team officially recognized as company top performer, based on “Voice of Customer” survey data

1 Concourse Pkwy, Atlanta, Ga

Supported Merchant Credit Card processing as a Call Center Supervisor and a Support Service TechnicianCall Center Supervisor responsible for the daily activities of up to 12 customer service associates managing in accordance with all company policies and proceduresScheduled employee work hours, resolved conflicts, facilitated meetings, developed improvement action plans, and communicated expectationsWorked closely with Human Resources in all disciplinary casesNegotiated resolution for escalated Merchant issues ensuring customer satisfaction Provided end-user assistance as a Service Support Technician utilizing extensive knowledge of Veriphone, Hypercom, and Nurit settlement hardware to diagnose and repair up to 80 Merchant escalations a day Facilitated 1-week training class for all new hires focusing on hardware troubleshooting

Greater Atlanta Area

Performed duties of Business Office Manager and Customer Service Manager at residential in-bound call center averaging 16K calls daily Monitored inbound calls as Business Office Manager observing employees’ demeanor, technical accuracy and conformity to company policiesProvided written and verbal management feedback in areas of Customer Service, Functional Knowledge, and Sales Engagement for employee appraisal scorecardsRecommended employee corrective action, monitored improvement action plans, negotiated agreement with CWA Union Representatives and Human ResourcesFacilitated management calibration sessions employing remote listening, gaining agreement for appraisal scorecard parameters employing behavioral framework methodology Handled complex service orders and hostile customers as a Customer Service Manager, negotiating acceptable resolutions within company guidelinesResponded to escalated customer inquiries notifying them of claim investigation resultsLogged records of customer interactions and transactions, recording details, and actions taken.

Education record

Computer Hardware Technology/Technician, A

Education record

Education record