As a Volunteer Program Facilitator, I've passionately supported clients with mental health challenges and disabilities at Wellways Frankston. My role involves providing face-to-face assistance, emotional support, and collaborating with a dedicated team to ensure comprehensive care.🔍 Key Responsibilities:-Facilitated programs, aiding clients in achieving goals and gaining independence.-Provided crucial emotional support, guiding clients through their challenges.-Collaborated with the team to ensure clients received tailored care and support.-Developed and maintained strong relationships with clients and service providers.-Demonstrated exceptional interpersonal skills, fostering positive connections.Key Accomplishments:✨ Impactful Care:Contributed to improved mental health outcomes through dedicated care and support.🤝 Trusted Relationships:Built trust and respect with clients, empowering them to pursue their goals.🌐 Team Collaboration:Enhanced the quality of care by actively contributing insights to the team.

Passionate Business Manager | Client Servicing Expert | Revenue Growth SpecialistAs a seasoned Business Manager at McDonald's, I spearheaded the overall operations of the Malvern restaurant, driving excellence in Client Servicing, Revenue Generation, and People Management. My commitment to meeting deadlines, ensuring quality services, and fostering a positive dining experience has been the hallmark of my career.Key Responsibilities:✨ Operational Leadership:-Monitored budgets, consistently meeting targets, and overseeing purchasing, scheduling, and communication with various departments.-Coordinated seamlessly with the kitchen, restaurant, and storerooms to ensure a top-notch dining experience for guests.-Ensured compliance with safety and sanitation regulations, providing rigorous training to the team.💼 Client Relationship Management:-Proactively managed client relationships to ensure satisfaction and rapid problem resolution.-Delivered daily updates and activity reports to senior management, showcasing a commitment to transparency and accountability.Key Accomplishments:🚀 Sales Growth:-Achieved an impressive year-over-year growth of 20% in sales, catapulting weekly revenues from 45k to 120k.-Ranked among the top 5% of managers for consistently driving high levels of store growth.🌟 Team Development:-Developed and trained over 18 managers in just 2 years, with an additional 6 poised for progression this year.-Implemented an advanced training system, elevating McDonald's training standards.🎉 Innovation and Awards:-Successfully launched "Create Your Taste," a gourmet platform, introducing a new station in the store.-Contributed to the innovation team that won the Create Your Taste Excellence Award nationally, collaborating with the National CEO.-Achieved the largest percentage of sales from the Create Your Taste platform, showcasing a commitment to innovation and excellence.