Alan Finlay Email & Phone Number

Basingstoke, Gb

Andover, England, United Kingdom

Focused on growing CVM People via acquisitions. My role in the business is to expand our offering through mergers and acquisitions in the recruitment and consulting space. Having bought and sold businesses I have seen both sides of the deal making process and enjoy finding the sweet spot where everyone gets what they want - even if that space is sometimes difficult to find !!If you are looking or thinking of selling your recruitment or consulting business then get in touch for a confidential chat and we can explore whether CVM is the right buyer of your business. I will of course treat all conversation in strictest confidence.

Basingstoke

Founder and Director of www.cvmpeople.com - focused on the people side of Customer Value Management and Insight. Finding the right people - whether consultants, contractors, permanent team members or graduates for this specialist area. CVM People have developed a portfolio of services and solutions specifically designed to support the take on of the complex skill sets required for CVM. This ranges from * Consultants and interim resource* Permanent Recruitment* Graduate Selection services* Team Design and assessment * Executive Search and placementWe cover all skill sets including technical, commercial, marketing and data sciences that can be brought together to deliver world class Customer Value Management - really using data to drive great commercial outcomes for clients.

United Kingdom

Created our family SSAS (small self administered scheme) Pension Scheme and I am now the Administer of that Pension Scheme and lead our Investments in Commercial Property and businesses. Looking to invest in various small businesses but with a special focus on the nursery school sector.Having now invested in some commercial properties and a few different businesses I am able to help others with advice and guidance on how to build their longterm wealth through their business and if appropriate other cash flowing assets.

Sofia

Assisting TAG and Mtel to plot a route towards running a Next Best Activity marketing programme. Led the assessment of the As Is technical and marketing capability and defined a roadmap of To Be recommended way forward for Mtel in Bulgaria - quad play.

On Site With John Lewis Partnership

Consulting role Leading the Customer data warehouse project for John Lewis

Paddington - Europe

Working across Vodafone Group companies in Europe to help define and build their prepay loyalty programmes. Focused on advising and defining key success criteria for the loyalty programmes and influencing decision makers across the business to build high quality and impacting loyalty programmes.

Founder of consulting business providing specialist resource solution in the areas of CRM, Customer Insight and Customer Analytics and Reporting. Working with companies who want to really turn their business into customer centric organisations

Co-Op Banking Group And Co-Op Group

Develop the Co-Op Banking & Co-op Group's CVM and Insight capability.Define the CVM strategy, operating model and develop the core team of 35 to maximise the potential of the team. Drive the fundamental change required to help deliver on the overall Relationship Strategy of the Bank. Create the long term structure and approach for CVM&I to work across the whole Co-op group of businesses (Bank, Food, Pharmacy, legal services, travel etc)

Uk And Global

Develop the case for CVM programmes - Real Time offer management within the Prepay base using Pontis capability and developing a series of Customer tracks to help manage the overall customer base.

Define the consumer retention strategy for Vodafone UK Consumer business. Responsible for investment decisions to optimise RoI across upgrades and retention. Own the Consumer Churn metric, develop loyalty propositions and retention CRM programmes

Bring Customer Insight and CRM activity together to drive incremental performance across CRM function.Promote a fact based decision culture focused on customer needs and sponsor the development of Customer Insight and CRM capability.Sponsor the Targeted Acquisition programme to deliver 60k incremental connections delivering circa £24m arpu over 12 months.

ResponsibilitiesLine Management Responsibility of 20 people - Business & Consumer Campaign Operations, Test Lab, Capability Improvements, Campaign DeploymentResponsible for all operational delivery aspects of CRM across Vodafone UK and for technical CRM capability

Responsible for delivering enhanced Campaign Management System (Unica) into Vodafone to replace ValEx

Idm Diploma: Postgraduate Diploma, Direct Marketing; Business Studies And Marketing

2:1, Business Studies And Marketing