● PM in the implementation of an Information Security System based on compliance with the ISO/IEC 27001:2013 standard.● PM in the implementation of the new version of the EK10 commercial module, seeking the automation of processes that directly serve the company's commercial operation from customer profiling to the post-sales stage.● Execution of planning and management of the life of the projects until their implementation.● Optimization and automation of commercial processes, backoffice (administrative and collection), as well as definition of SLAs.● Optimization of construction operational processes and their integration with commercial processes, investment projects and purchases, as well as definition of SLAs.● PM in the implementation of best practices for the use of the EnKontrol Real Estate module for FINCo, a group company, focused on commercial operations.● PM in the formalization of new companies as a strategy for the business, reporting at the management level.● Identification of risks of assigned projects, and effectively communicate mitigation strategies.

● Developed and modified policies, procedures and protocols for new and existing operation.● Communicated process changes to all affected parties such as customers, suppliers, vendors, employees, etc.● Trained staff on new or updated processes to ensure effective implementation.

● Analyzed the traffic data and behavior of websites for the application of improvements and dissemination of marketing campaigns.● Designed a control panel for decision making.● Customer service for refunds and returns.● Web user and customer experience.● Managed payments processing platforms.● Redesigned and led the automation of a portal for customer refund reducing email requests by 80%.